Key Requirements

• Manages a staff of Team Leaders

• Sets performance standards, reviews performance, and provides feedback

• Understands and anticipates the needs and expectations of internal and external clients and focuses the team’s efforts on meeting client's needs

• Establishes and develops relationships with internal and external clients

• Sets and attains challenging goals and looks for ways to raise standards and improve performance

• Works closely with internal and external clients to develop and implement staffing and operational plans

• Participates in the development of short- and long-term goals for the department

• Provides guidance, training, and motivation to develop the team

• Conducts competency-based interviewing when hiring resources

• Leads special projects and performs other duties as assigned

• General Skills (Communication and Soft Skills)

• Excellent oral and written communication skills

• Excellent analytical and problem-solving skills

• Ability to present oneself as positive, polite, and professional

• Regularly formulate and execute internal and external governance

• Technical functional knowledge – advanced technology savviness and adept in adapting to any changes in tools and processes

• Work client on project management of program changes concerning processes, documentation, workflows and system and tools.

• Experience in Managing Financial account for Customer Care is a must

Qualifications

• Bachelor’s degree Graduate

• Minimum 10 years of progressively responsible and related experience (including supervision of others)

• Willingness to work in rotational shifts

• Exceptional leadership, interpersonal and communication skills

• Ability to work effectively and independently with attention to detail and sensitivity to deadlines

• Ability to excel in a fast-paced and frequently changing business environment.

• With extensive experience driving large-scale changes and a strong background in change management and program management is a must.

• Amenable to work full ONSITE in our BGC site.

Why Infosys BPM Philippines:

• Quarterly Performance Bonus

• 24 Leaves annually

• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire

• Outstanding career development opportunities and fast track career progression

• Enjoy a fair work-life balance.

• Learning and Development Trainings

• We value Inclusion and Diversity

• Great place to work certified.

“ We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”

Please refer to job description.