Access Healthcare is looking for experienced HR Operations Supervisor to oversee and manage day-to-day HR operations within our BPO set-up. This role is responsible for leading the HR operations team, ensuring efficient execution of HR processes, and driving compliance with company policies and labor laws. The ideal candidate should have 3 to 5 years of experience in HR operations and demonstrated success in people management.

Key Responsibilities:

• Supervise the HR Operations team and ensure timely and accurate processing of HR-related transactions (e.g., onboarding, offboarding, employee records management, timekeeping, benefits administration, etc.).
• Ensure compliance with labor regulations, company policies, and internal SLAs.
• Partner with internal HR teams (e.g., Talent Acquisition, Compensation & Benefits, Employee Relations) to deliver seamless HR services.
• Oversee HRIS updates, reporting, and documentation in coordination with relevant stakeholders.
• Handle escalations related to HR operations and provide resolution in a timely and professional manner.
• Manage and monitor employee data integrity and audit HR documents and records.
• Support implementation of process improvements and HR projects that enhance employee experience and operational efficiency.
• Prepare and present HR operational reports and analytics to management.
• Train, coach, and develop HR Operations staff to achieve team goals and service standards.

Qualifications:

• Bachelor’s degree in Human Resources, Psychology, Business Administration, or related field.
• 3 to 5 years of experience in HR operations within a BPO or shared services environment.
• At least 1 to 2 years of people management or supervisory experience.
• Strong knowledge of HR systems, processes, and Philippine labor laws.
• Excellent communication, interpersonal, and stakeholder management skills.
• Proficiency in MS Office (especially Excel) and HRIS tools.
• Highly organized, detail-oriented, and capable of working under pressure in a fast-paced environment.

What We Offer:

• Competitive salary
• HMO on Day 1
• Life Insurance on Day 1
• Annual Performance Appraisal
• Free Shuttle Service

Please refer to job description.