Customer Service Representative

Flexicon Solution Inc

＄448-538[月薪]
现场办公 - 马卡蒂少于1年工作经验本科全职
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职位描述

职位描述

  1. Provide high-quality customer service by answering customer inquiries efficiently and politely with correct and complete information and redirecting them where appropriate.
  2. Provide first-level support for all technical and functional queries related to website and mobile applications.
  3. Actively listen to customer feedback, suggestions, and concerns, and communicate them to the appropriate teams for further improvements.
  4. Collaborate with technology teams, to ensure customer satisfaction and continuous improvement.
  5. Continuously learn to keep up-to-date with changes and developments to services and procedures.
  6. Maintain confidentiality of the company’s customers and data.
  7. Agree to work in shifts and adapt to the company's scheduling
  8. Keep abreast with the latest changes to any of the company’s procedures and new policies.
  9. Handle sudden rush of inquiries, stressful periods, and customer pressure.
  10. Adhere to the shift schedule and avoid tardiness.

职位要求

  1. Bachelor's degree.
  2. Fluent in English.
  3. Advanced troubleshooting and multi-tasking skills.
  4. Strong client-facing and communication skills.
  5. Should be a team player with an aptitude for customer service.
  6. Experience in the information technology is a plus.
客户服务解决问题英语冲突解决
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JENNY DE JESUS

HR OfficerFlexicon Solution Inc

高响应率

工作地址

Level 6 & 8, Ayala Triangle Gardens Tower 2, Paseo de Roxas, cor Makati Ave, Makati, 1226 Metro Manila, Philippines

发布于 21 April 2025

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Flexicon Solution Inc

不超过50人

信息技术

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