Customer Service Representative

Aqua Smartguard Corp.

＄448-538[月薪]
现场办公 - 马卡蒂1-3年经验专科全职
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职位描述

福利待遇

  • 津贴

    话费补贴

  • 员工表彰与奖励

    员工表彰计划, 节日礼物

  • 法定福利

    13薪, 员工贷款, Pag-Ibig 基金, 带薪假, 菲尔健康, SSS/GSIS

  • 健康保险

    意外死亡和伤残保险, 健康维护组织

  • 额外福利

    年度公司旅行, 公司设备

  • 休假和请假

    产假和陪产假, 病假, 单亲假, 女性特殊假, 休假

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职位描述

  • As the company’s Customer Service Relations, is responsible for ensuring excellent customer service and managing customer relationships.
  • The role involves interacting with customers through various channels, such as phone, email, and social media, to address their inquiries, complaints, and feedback.
  • The ideal candidate should have strong communication and problem-solving skills, as well as the ability to handle stressful situations with patience and empathy.
  • The candidate should also possess the ability to make independent decisions when resolving customer issues.


  1. Validate the completion of the whole sales process by reviewing 1 process at a time with the client;
  2. Getting all necessary information from clients needed for contract completion;
  3. Set and make the client agree to a definite installation schedule;
  4. Preparation of documents needed by the Service Technician to complete the installation; Coordinate with the Service Tech and client on other matters related to the installation;
  5. Answer all client questions and queries related to the product, technical info, installation information, and all other relevant questions with the goal of closing the sale;
  6. Receive inbound calls from clients that are reporting concerns and requesting information or assistance;
  7. Encoding and data entry of all client communication in CRM and or SAP. 
  8. Making independent decisions when resolving customer issues

职位要求

  1. 2-5 years of customer service experience, preferably in related fields
  2. Bachelor's degree in business, communications, or related field preferred
  3. Strong communication, problem-solving, and critical-thinking skills
  4. Patience and empathy when dealing with customers
  5. Ability to work in fast-paced, high-stress environments
  6. Proficient in customer service software and tools
  7. Capable of making independent decisions when resolving customer issues
  8. Experience managing customer service teams a plus
英语客户服务解决问题后台支持
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Mary Grace Bandala

RecruiterAqua Smartguard Corp.

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工作地址

GF, Aqua SmartGuard Corporation, GF, Alco Building, Makati, 1209 Metro Manila, Philippines

发布于 14 May 2025

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Aqua Smartguard Corp.

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