Customer Service Agent

Sequential Tech

＄444-533[Monthly]
On-site - Quezon City1-3 Yrs ExpEdu not requiredFull-time
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Job Description

Benefits

  • Employee Recognition and Rewards

    Employee of the Month Award

  • Government Mandated Benefits

    13th Month Pay, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Dental Insurance

  • Perks Benefits

    Parking Space

  • Time Off & Leave

    Sick Leave, Special Leave for Women, Vacation Leave

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Description

  • Receive calls from customers and answer questions, as well as question participants to obtain full understanding of what information is being requested.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Creates cases for employee inquiries and questions outside scope.
  • Educate callers on client processes whenever necessary.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Provide quality customer service on every call.
  • Communicate clearly and effectively with participants
  • Meet and exceed performance standards set by the account
  • Ensure customer satisfaction and provide professional customer support.
  • Performs other duties assigned.

Requirements

  • 1 Year of BPO experience
  • Government Mandatory Documents
  • Candidate must possess at least a Bachelor's/College Degree/College Level, any field.
  • Required skill(s): Customer Service, Customer Care.
  • At least 1 year of working experience in the related field is required for this position.
  • Applicant must be willing to work in Eastwood City
Call CentreCustomer ServiceEnglish Language
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Jomel dela Cruz

Human Resources StaffSequential Tech

Working Location

8th floor, E-Commerce Plaza, Eastwood City, 1 Garden Road, Bagumbayan, Quezon City, 1110 Metro Manila, Philippines

Posted on 04 February 2025

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