Job Summary

You will be responsible for helping to provide customer service to our new and existing customers via our OMNI channel platforms

Job Description

Company Description

Outsourced.ph is a leading ISO certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1000 talented professionals.

Are you ambitious, accountable, enthusiastic, and show initiative?

Do you enjoying helping people and do you have a natural ability to show empathy and understanding

This is the ideal role for a proven Customer Service Advisor to advance their career with one of the leading outdoor living companies in the retail space.

You will be responsible for helping to provide customer service to our new and existing customers via our OMNI channel platforms.

Your Role Will Include

• Delivering exceptional customer service via multi channels including Phone, Email, Live chat and more
• To deliver that service within the departmental standards
• To complete outbound tasks such as calling customer with order updates and possible sales opportunities
• To ensure that our excellent Social Media footprint it maintained, including Trust Pilot, Google, FB, and Instagram
• To maintain a high level of accuracy in both communication with our customers and internal systems
• Additional tasks may be required as authorised by your line manager from to time to meet the needs of the business
  
  

Qualifications

To be considered as a Customer Service Advisor, you will need:

• Experience dealing with customers face to face, over the telephone and via email
• Experience of customer services
• Experience with dealing with customer complaints
• Ability to build good working relationships with colleagues
• Good listening skills
• Problem solving skills
• Attention to detail
• Ability to manage time effectively
• Ability to multitask
• Ability to work as part of a team
• Ability to use own initiative
• Committed to learning about our product range
  
  

Work set-up: Hybrid (Outsourced Cebu office)

Work schedule: Thursday - Monday, 8PM - 5AM

By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.