• System Lifecylce / Compliance documentation
• Coordinating and scheduling backup/recovery &
• Performing Disaster Recovery Testing
• Accurate, compliant documentation completed on time
• Ensure Backup/recovery/Disaster Recovery test are done regularly with agreed quality.
• Service Level Agreement monitoring
• Access & identity monitoring
• Coordinating (but not performing) server and database patches
• Pick up tickets within service level. Drive the tickets towards a resolution
• (Audit trail &) error log monitoring
• Enhancementconfiguration changes to software
• Coordinating software management
• Audit & Self Assessment
• Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure)
• Performing Incident & Problem Management
• Performing System Lead GxP Assessments in coordination with Validation Manager
• Performing Change Management
• Supporting Deviation and CAPA management
• Performing frequent system performance checks
• Drive the system lifecycle management
• Systems and/or solutions remain stable, efficient, effective, and secure.
• Issues are resolved with minimal service interruption to the service user.
• Support is provided within agreed upon time per support category
• Proactively problem identification and resolution
• Update to date system / system infrastructure
• Working with IT Infrastructure to remediate, replace, migrate or decommission legacy systems or infrastructure items
• Decommissioning (Retiring) systems
• Coordinating System Archiving
• Awareness of end of life dates
• Early migration plans to upgrade Infrastructure components.
  
  

• Must be customer oriented
• Must be well organized, structured and methodical
• Must have excellent communication skills both written & verbal
• Must be able to work successfully on a team
• Must have Excellent English speaking, reading & writing skills
• other languages such as German, Japanese, Mandarin, Spanish a plus
• must be able to present information effectively
• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking, operating systems etc. Experience in SAP BASIS a plus.
• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification
• Experience working with systems supporting Quality (e.g. labs and environmental monitoring) a plus[MH1]
  
  

• 2+ years working as System Lead or Similar
• Good General understanding of assigned application and system lead support service tasks
• Understanding and experience working with Hardware, software, networking, operating systems and databases.
• Proven work experience in an IT technical support or similar role
• Experience working in a regulated environment is a plus
• Experience working in a multicultural diverse environment
• Proactive working style and intrapreneurial thinking
• GxP experience
  
  

Please refer to job description.