Primary Responsibilities:

• Oversee and support trainers, ensuring they have the resources, guidance, and feedback needed to effectively deliver training programs

• Lead and manage training projects aimed at enhancing training effectiveness and continuous improvement, ensuring alignment with business goals

• Collaborate with stakeholders to identify training needs and conduct regular business reviews to align with different learning solutions

Required Qualifications:

• Must be a graduate of any Medical Allied Health course/program (Nursing, Biology, Pharmacy, Medical Technology, etc.)
• 2+ years of Training Supervisor experience
• Knowledge of the Business and Operational Platforms
• Ability to collaborate with appropriate resources (e.g., instructional designers, business partners, SMEs, business leadership) to identify applicable business needs to be addressed in training
• Demonstrates understanding of upstream/downstream impacts of the applicable operational processes (e.g., first-call resolution, claims accuracy, timelines), including their impact on customers/consumers/providers
• Knowledge in Instructional Design, People Management Development, Performance Management, Throughput Management, Reporting
• Demonstrates understanding of applicable business structures and strategies (e.g., business segments, Benefits vs. Services, interrelationships)
• Ability to identify and leverage appropriate internal resources in order to address issues that may impact the learning process

Please refer to job description.