Customer Service Representative

flamingo recruitment

$800-1.4K[Monthly]
Remote1-3 Yrs ExpDiplomaFull-time
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Remote Details

Open CountryBrunei | Cambodia | China | Hong Kong | Indonesia | Japan | Laos | Macau | Malaysia | Myanmar | Philippines | Singapore | South Korea | Taiwan | Thailand | Vietnam

Language RequirementsEnglish

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

Benefits

  • Employee Recognition and Rewards

    No Politics at Work, Performance Bonus

  • Perks Benefits

    Pay in Crypto, Telecommunication Allowance

Description

  • Provide remote customer support for a leading cryptocurrency exchange, ensuring a seamless trading experience for users.
  • Offer professional customer assistance via live chat, email, and other communication channels.
  • Assist with inquiries related to account management, trading, deposits/withdrawals, and platform navigation.
  • Work in a 24/7 rotating shift schedule, covering different time zones; each shift is 9 hours, including a 1-hour break.
  • Maintain high service standards by resolving customer issues promptly and accurately.
  • Collaborate with internal teams, including Compliance, Risk, and Product teams, to address complex issues.
  • Stay up to date with cryptocurrency industry trends and platform updates to provide informed support.

Requirements

  • Fluency in English is mandatory; proficiency in an additional language (such as Chinese, Korean, Japanese, or Russian) is preferred.
  • Minimum of 2 years of experience in the cryptocurrency industry, customer service, or relationship management.
  • Strong communication and problem-solving skills with a customer-centric mindset.
  • Ability to work effectively in a shift-based environment and provide 24/7 global support.
  • Basic understanding of cryptocurrency trading, wallets, and blockchain technology is an advantage.
  • Self-motivated, adaptable, and capable of thriving in a fast-paced work environment.
Customer Servicecryptocurrency
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HS L

HR Managerflamingo recruitment

High response rate

Posted on 31 March 2025

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