Responsibilities:

• Provide technical support to customers via phone, email, or chat regarding VoIP services, including configuration, troubleshooting, and problem resolution.
• Diagnose and resolve technical hardware and software issues related to VoIP equipment and applications.
• Document all support interactions and troubleshooting steps in our ticketing system with clear and concise notes.
• Collaborate with other support team members and departments to escalate and resolve complex issues promptly.
• Assist in testing and evaluating new VoIP products and services.
• Stay current with industry trends and advancements in VoIP technology to provide up-to-date information to customers.

Requirements:

• Proven experience as a Technical Support Representative or similar role, preferably with VoIP systems.
• Strong knowledge of VoIP protocols, standards, and technologies (e.g., SIP, RTP, codecs).
• Familiarity with network troubleshooting tools and techniques.
• Excellent communication skills, both written and verbal.
• Ability to work independently and in a team environment.
• Strong problem-solving skills and attention to detail.
• Customer-oriented and able to empathize with customer concerns.
• Certification in relevant VoIP technologies (e.g., CCNA Voice, CompTIA Network+) is a plus.
  
   

Education:

• Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.

Please refer to job description.