Technical Support Specialist
Talent Outsourcing Channel (TORCH) Solutions
Job Description
Benefits
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Description
- Provide technical assistance and support for incoming queries and issues related to software and hardware.
- Diagnose and troubleshoot technical problems via phone, email, and chat.
- Document customer interactions and maintain accurate records of issues and resolutions.
- Collaborate with team members to enhance customer service and improve product functionality.
- Stay updated with the latest technology trends and product updates.
Requirements
- Educational Qualifications: High/Senior High School diploma required.
- Experience Level: 1-3 years of technical support experience preferred.
- Skills and Competencies: Proficiency in SaaS applications, excellent English communication skills.
- Responsibilities and Duties: Provide help to customers, troubleshoot issues, and resolve technical queries.
- Working Conditions: Flexible schedule with potential for remote work.
- Qualities and Traits: Strong problem-solving abilities, patience, and a customer-focused attitude.
Elizabeth Libre
RecruiterTalent Outsourcing Channel (TORCH) Solutions
Replied 5 minutes ago
Work Location
215, Davao City. Davao City, Davao del Sur, Philippines
Posted on 08 April 2025
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