• Proactively monitors and handholds customer transactions until completion
• Manages customer inquiries, requests and complaints accurately and efficiently within prescribed TAT which includes coordination with different units to resolve escalated concerns.
• Handles maintenance requests and fulfills transactions in accordance with client instructions.
• Identifies, recommends and implements process changes to improve service delivery.
• Mentors and develops direct reports
• Handles admin tasks and special projects.
• Performs other tasks assigned.
  
  

• Bachelor's degree in finance, business, or management
• 1-3 years work experience in client services

Please refer to job description.