Job Function: 

Responsible for the development and expansion of VIP client base, while generating maximum sales from these customers, their families, and friends. 

Responsibilities  

• Execute customer transactions according to SM’s PS Standards, while going over and above customer expectations 
• Physically assist shoppers in-store, take orders/ assist in upselling and cross-selling for customer family members 
• Proactively offer in advance product offerings and new trends to physical customers, inbound/outbound callers (Virtual or Voice) 
• Keep records of customer interactions, processes customer accounts, and files documents by using the right methods and tool 
• Conceptualize and implement attainable sales and increase marketing strategies relative to Chinese or Foreign customers. 

Qualifications: 

• Graduate of Bachelor's Degree preferably business course 
• At least 2 to 3 years of working experience in a selling role or customer support role. 

Please refer to job description.