Imagine working for a global luxury bed company that defines comfort, elegance, and rest. Our brand is the #1 choice worldwide for elite-quality beds and mattresses, and we’re proud to bring that excellence to the Philippines.

Now, we’re hiring a passionate Japanese Customer Success Manager to bridge excellence between our global teams and elevate our customer service experience to new heights.

Position: Japanese Customer Success Manager

Location: Taguig

Arrangement: Hybrid Work Setup (Work-from-home a few days per week)

Industry: World-Renowned Luxury Mattress Brand

Salary: ₱100,000–₱150,000 monthly

Schedule: Mon–Fri | 9:00 AM – 6:00 PM

Day Off: Weekends Off

• Hybrid Work Setup (Work-from-home + onsite in Taguig)

• 22 WFH days per quarter

• Free shuttle service – Even from the provinces!

• Top-tier HMO – Includes 2 dependents

• 15 Sick Leave + 15 Vacation Leave + 3 Emergency Leave

• Life Insurance from Manulife

• Annual salary increase + bonuses

• Rice, load, and other allowances

• Work in a fast-growing startup with exciting career paths

• Japanese national or Half Japanese–Half Filipino (With strong grasp of Japanese culture)

• Visa sponsorship available for Japanese nationals

• Bilingual in Japanese + English (Conversational Tagalog is a plus)

• Customer service management experience, ideally in a BPO or startup environment

• 3–10 years of BPO experience, preferably in leadership or CS roles

• Able to thrive in a startup culture – dynamic, flexible, fast-paced

• Degree or HS graduate

• Act as the primary liaison for our Japanese CS team

• Analyze feedback, concerns & service reports to design exceptional CX strategies

• Build strong, trust-based relationships with Japanese stakeholders

• Evaluate team performance & coach for continuous improvement

• Innovate! Drive new systems to elevate our Japanese support experience

• Collaborate with leadership teams to build a world-class CS ecosystem

Recruitment Process:

• Paper Screening

• Online Interview

• Final Interview (Online)

• Job Offer

OTHER JOB OPENINGS

• Japanese Pharmacovigilance Manager - P120,000-P160,000

• Japanese Luxury Store Supervisor - P90,000-P110,000

• Japanese Fraud Specialist - P100,000-P110,000

• Japanese HR Payroll (Payroll/Vendor) - P 90,000 - P110,000

• Japanese QA Manager (QA exp) - P80,000-P100,000

• Japanese Contract Reviewer - P100,000-P120,000

• Japanese General Manager - P100,000 - P150,000

• Japanese Marketing Coordinator - P100,000-120,000

• Japanese HR Manager - P60,000-70,000

• Japanese Sales Manager - P60,000 – 80,000

• Japanese Lead Instructor - P50,000

• Japanese Clinic Interpreter (w/ Medical exp.) - P 50,000 to P 80,000

• Japanese Admin Interpreter - P 70,000 to P 100,000

• Financial and Accounting Jobs

• Japanese Finance Specialist - P50,000 - P 80,000

•  Japanese SAP ANALYST - P 80,000 -  140,000

• Japanese Accounts Payable Specialist - P 90,000 - 100,000

• Japanese Accounts Payable Associate - P 90,000

• Japanese Accounts Payable Specialist - P90,000 – P 120,000

• Japanese Payroll Analyst - P 80,000 - 100,000

?Apply now!?

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