ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE---

POSITION TITLE: Procure to Pay Ops Associate Manager

WORK SETUP: Return to Office

OVERALL PURPOSE:

To fulfill the demand for a career level 8 requirement for the Procure-to-Pay tower in a finance and accounting deal.

RESPONSIBILITIES:

Manage a team of team leads/supervisors in the procure-to-pay tower of the deal

Reports to the service delivery lead and responsible for daily operational performance management and ensure both contractual and operational KPIs are met (responsibility of delivering the service within agreed deadlines and at the required quality)

Act as point-of-contact of the company and the client in the following PTP sub-processes including, but not limited to, payments, invoicing, travel and expense, reporting, procurement, etc.

Act as an escalation point for all Procure-to-Pay related issues raised by the client. Ensure the fast resolution of these issues and find ways as well to prevent them from happening again

Communication with the client to ensure that the proper department complies with the latest changes in the procedures

Lead client meetings to discuss debtor performance and address issues as required

Actively seeks opportunities for Continuous Improvement initiatives to improve collection-related processes, services and deliverables to the client

Prepares forecasts / budget for the Team and conduct manual invoicing

Review account status for credit release

Contact customers to confirm open items for cash reconciliation, check control, credit reconciliation, residual invoice

Update deferred account list

Provide account updates and prepare aging report and send SOA to customers, follow up with customers

Identify PTP accounts-related requests and process if approved

Identify collection issues and escalate to responsible owner

Prepare write off report

Confirm disputed invoice and contact customers if dispute is valid.

Identify accounts with billing issues/revenue recognition problems

Collect and gather data for AR Reports

Prepare regular / daily reports

Complies with all clients published policies and procedures and any legal and regulatory requirements that the company is obliged to adhere to

Assists in the creation of Performance Improvement Plans (PIPs) for team members not meeting expected production or quality targets, monitors program for a defined period

Facilitate the operational Change Request (CR) process

OTHERS:

Project Shift Schedule: Night Shift

Project Rest Day: Weekends off

Project/Team Location: Mandaluyong Robinsons Cybergate Tower 2

SKILL AND QUALIFICATIONS:

Open to both college graduates and undergraduates with relevant experience in Procure to Pay

Must have at least 7 years of Procure-to-Pay (PTP) experience

At least 5 years of supervisory experience