There are two part-time commission-based job opportunities for you: Bifinance, which is a cryptocurrency exchange, and CoralPhone, a cryptocurrency cellphone. Which one do you prefer? If you are interested.

We are looking for a detail-oriented and bilingual Intake Agent fluent in both Spanish and English to handle initial client interactions. The ideal candidate will excel in collecting information, providing information about our services, and ensuring a high level of customer satisfaction. This role is critical in ensuring our clients receive a seamless and professional initial contact experience. Activities will vary, as determined by client needs, but include, call servicing - both inbound and outbound for customer service and sales initiatives, quality control audits, and compliance-specific routines, including reporting and performance management. Additional duties as assigned.

Key Responsibilities

• Handle Initial Contacts: Serve as the first point of contact for incoming calls or messages, welcoming clients.
• Collect Information: Gather detailed data about clients’ needs, issues, or inquiries.
• Data Entry: Accurately input collected information into the call center’s database or management system.
• Sales Pitch: Present and promote products or services to prospective customers, tailoring pitches based on their gathered information.
• Assess Needs: Evaluate the urgency and importance of client requests to determine next steps.
• Schedule Appointments: Arrange follow-ups or appointments with relevant departments or specialists.
• Provide Information: Offer basic details about products, services, or processes and address general questions.
• Ensure Customer Satisfaction: Create a positive first impression through professionalism, courtesy, and empathy.
• Document Interactions: Record details of client interactions and prepare reports or summaries for internal use.

We’re looking for a responsible and proactive Support Agent to join our Register team as a Clerk. In this remote role, you will manage the registration process for new users and address any issues reported to customer support, ensuring a seamless experience for all users.

• Manage and facilitate the user registration process from start to finish.
• Investigate and resolve registration issues reported by users to customer support.
• Collaborate closely with team members to ensure a seamless and efficient registration experience.
• Maintain accurate records of user registration details and support interactions.
• Work with customer support to identify and address recurring registration issues.

1. Based on common operational channels such as Discord and Telegram, responsible for the establishment, management, and operation of the developer community, building the community structure and tool system according to different stage goals (e.g., authentication, role settings, channel permissions, product integration bots). Accountable for the number, activity level, and conversion rate of community users, possessing a deep understanding of user sentiment and maintaining user reputation;
2. Formulate the overall framework and mechanisms for the operation of the developer community, plan original activities to energize the community, guide user engagement and self-propagation, and expand the community's influence;
3. Serve as a bridge between the company and developer users, maintaining open communication between the team and the community, organizing user feedback and public opinion data to analyze core user demands;
4. Responsible for planning global marketing activities for the developer community, enhancing users' positive perception and willingness to engage, establishing relationships with more Web3.0 ecosystem projects, communities, universities, and other stakeholders to promote developer user growth.
5. Track and analyze user data and market trends within the Web3 developer community, making timely adjustments to community operation strategies and activity plans.

【Main Responsibilities】

1. Customer Inquiry Response: Accept user inquiries through online customer service tools and provide answers to user questions.

2. Issue Organization: Timely collect and organize user issues and provide feedback to the team.

3. Shift System: Work in rotating shifts, both day and night.

【Qualifications】

1. Proficient in Japanese at N1 level (native speakers do not need to provide proof), skilled in using honorific language, with Chinese language proficiency preferred.

2. Possess strong logical thinking skills to assess users' genuine needs.

3. High empathy, warm and generous, responsible for customer experience, and able to provide practical solutions.

4. Strong communication skills and sufficient resilience to handle pressure.