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Customer Service Agent

$2K[Monthly]
Remote
1-3 Yrs Exp
Bachelor
Part-time
zicknis zhu · HR Director
上海碳承数据科技有限公司
Blockchain
<50 Employees
Unfinanced / Angel
英语 | 销售队伍 | 金融知识 | 销售渠道 | 人际交往能力
Distributed team, Community Service, Async
Customer Service Agent
zicknis zhu · HR Director
Description

There are two part-time commission-based job opportunities for you: Bifinance, which is a cryptocurrency exchange, and CoralPhone, a cryptocurrency cellphone. Which one do you prefer? If you are interested.

Remote

Bilingual Intake Agent

$5-10[Hourly]
Remote
1-3 Yrs Exp
Edu not required
Freelance
Christian Suarez · Office Admin
WebDev200
Information & Communication Technology
<50 Employees
English Language | Customer Service | Call Centre | bilingual | spanish
Bilingual Intake Agent
Christian Suarez · Office Admin
Description

We are looking for a detail-oriented and bilingual Intake Agent fluent in both Spanish and English to handle initial client interactions. The ideal candidate will excel in collecting information, providing information about our services, and ensuring a high level of customer satisfaction. This role is critical in ensuring our clients receive a seamless and professional initial contact experience. Activities will vary, as determined by client needs, but include, call servicing - both inbound and outbound for customer service and sales initiatives, quality control audits, and compliance-specific routines, including reporting and performance management. Additional duties as assigned.


Key Responsibilities


  • Handle Initial Contacts: Serve as the first point of contact for incoming calls or messages, welcoming clients.
  • Collect Information: Gather detailed data about clients’ needs, issues, or inquiries.
  • Data Entry: Accurately input collected information into the call center’s database or management system.
  • Sales Pitch: Present and promote products or services to prospective customers, tailoring pitches based on their gathered information.
  • Assess Needs: Evaluate the urgency and importance of client requests to determine next steps.
  • Schedule Appointments: Arrange follow-ups or appointments with relevant departments or specialists.
  • Provide Information: Offer basic details about products, services, or processes and address general questions.
  • Ensure Customer Satisfaction: Create a positive first impression through professionalism, courtesy, and empathy.
  • Document Interactions: Record details of client interactions and prepare reports or summaries for internal use.
Remote

Register Team Clerk

$400-600[Monthly]
Remote
1-3 Yrs Exp
Bachelor
Full-time
Maverick LLC · HR Officer
Maverick Payment Solutions L.L.C-FZ
Accounting & Finance
51-100 Employees
Unfinanced / Angel
English Language | Customer Service | Problem Solving | Strong Work Ethic
Paid Time Off, Career Development, Pay in Crypto, Performance Bonus
Register Team Clerk
Maverick LLC · HR Officer
Description

We’re looking for a responsible and proactive Support Agent to join our Register team as a Clerk. In this remote role, you will manage the registration process for new users and address any issues reported to customer support, ensuring a seamless experience for all users.


  • Manage and facilitate the user registration process from start to finish.
  • Investigate and resolve registration issues reported by users to customer support.
  • Collaborate closely with team members to ensure a seamless and efficient registration experience.
  • Maintain accurate records of user registration details and support interactions.
  • Work with customer support to identify and address recurring registration issues.
Remote

Community Operations Specialist

$2-2.6K[Monthly]
Remote
1-3 Yrs Exp
Edu not required
Full-time
Fu Bella · HR Manager
Best Web3
Human Resources & Recruitment
101-500 Employees
用户增长 | 活动运营
Community Operations Specialist
Fu Bella · HR Manager
Description
  1. Based on common operational channels such as Discord and Telegram, responsible for the establishment, management, and operation of the developer community, building the community structure and tool system according to different stage goals (e.g., authentication, role settings, channel permissions, product integration bots). Accountable for the number, activity level, and conversion rate of community users, possessing a deep understanding of user sentiment and maintaining user reputation;
  2. Formulate the overall framework and mechanisms for the operation of the developer community, plan original activities to energize the community, guide user engagement and self-propagation, and expand the community's influence;
  3. Serve as a bridge between the company and developer users, maintaining open communication between the team and the community, organizing user feedback and public opinion data to analyze core user demands;
  4. Responsible for planning global marketing activities for the developer community, enhancing users' positive perception and willingness to engage, establishing relationships with more Web3.0 ecosystem projects, communities, universities, and other stakeholders to promote developer user growth.
  5. Track and analyze user data and market trends within the Web3 developer community, making timely adjustments to community operation strategies and activity plans.
Remote

Japanese Customer Service Representative

$1-1.2K[Monthly]
Remote
1-3 Yrs Exp
Diploma
Full-time
Anna Pu · HR Officer
LBANK
Blockchain
501-1000 Employees
Unfinanced / Angel
客户服务 | 会日语中文
Japanese Customer Service Representative
Anna Pu · HR Officer
Description


【Main Responsibilities】

1. Customer Inquiry Response: Accept user inquiries through online customer service tools and provide answers to user questions.

2. Issue Organization: Timely collect and organize user issues and provide feedback to the team.

3. Shift System: Work in rotating shifts, both day and night.

【Qualifications】

1. Proficient in Japanese at N1 level (native speakers do not need to provide proof), skilled in using honorific language, with Chinese language proficiency preferred.

2. Possess strong logical thinking skills to assess users' genuine needs.

3. High empathy, warm and generous, responsible for customer experience, and able to provide practical solutions.

4. Strong communication skills and sufficient resilience to handle pressure.

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