WFM
Job Opening: Workforce Management (WFM) Specialist – 100% Remote
Location: Anywhere in the Philippines, work from home
Hours: Full-time (8 hours/day, Mon-Fri) or Part-time (min 2 hours/day)
Pay: PhP 40,000/month for full-time (40-hour week)
About the Work
Are you an experienced Contact Center Workforce Management Specialist looking for an exciting new career opportunity? We’re offering a fantastic role with a leading organization where you’ll help optimize workforce performance and enhance customer experiences.
About the Company
Our client is a recognized leader with a focus on in-house contact centers, committed to delivering exceptional client services. They value innovation, efficiency, and customer satisfaction, understanding the vital role that Workforce Management plays in these achievements.
Key Responsibilities
As a Workforce Management Specialist, you will be essential to ensuring efficient contact center operations. Your responsibilities will include:
- Utilizing workforce management tools to forecast contact volumes and plan optimal agent schedules.
- Conducting real-time monitoring of agent activities, making adjustments as needed to maintain service levels.
- Collaborating with team leads to optimize staffing levels based on demand and business needs.
- Analyzing historical data and workforce metrics to identify trends and recommend improvements.
- Tracking agent performance against KPIs, implementing performance enhancement strategies.
- Managing agent leave and time-off requests while ensuring adequate coverage and workforce productivity.
- Contributing to continuous improvement of workforce management practices, tools, and processes.
Human Resource Manager
We are seeking an experienced HR Manager to oversee and lead the human resources functions within our Vietnam office. The HR Manager will be responsible for developing HR strategies, managing recruitment processes, ensuring compliance with local labor laws, and fostering a productive work environment that aligns with the company’s objectives.
- HR Strategy & Planning:
- Develop and implement HR strategies that align with the company's goals and business needs.
- Ensure compliance with local labor laws and regulations.
- Collaborate with senior management to assess staffing requirements and workforce planning.
- Recruitment & Talent Acquisition:
- Manage the recruitment process, from sourcing to onboarding, ensuring the hiring of qualified candidates.
- Build and maintain strong relationships with local recruitment agencies and job boards.
- Develop talent acquisition strategies to attract top talent in the region.
- Employee Relations:
- Serve as a point of contact for employees regarding HR policies, benefits, and workplace issues.
- Address employee concerns and work to resolve conflicts and grievances.
- Implement employee engagement and retention strategies to foster a positive work environment.
- Performance Management & Development:
- Lead the performance appraisal process, setting KPIs and providing regular feedback.
- Develop and implement employee development programs, including training and career development opportunities.
- Support managers in coaching and developing their teams.
- Compensation & Benefits:
- Administer employee compensation, including salary, bonuses, and benefits programs.
- Monitor and evaluate the compensation structure to ensure competitiveness in the market.
- Ensure payroll is processed accurately and timely in accordance with local requirements.
- Compliance & Labor Law:
- Ensure HR policies and procedures comply with Vietnam's labor laws and regulations.
- Keep up to date with changes in labor laws and ensure company compliance.
- Manage labor contracts, terminations, and dispute resolutions in line with legal requirements.
- HR Data & Reporting:
- Maintain accurate HR records and manage the HR information system (HRIS).
- Provide regular reports on HR metrics, such as headcount, turnover rates, and recruitment status.
- Analyze HR data to drive improvements in processes and decision-making.
Administrative Management / Administrative Supervisor
Location: Shibuya, Japan
Job Responsibilities:
1. Implement administrative management regulations and supervise and inspect the enforcement of these regulations;
2. Responsible for the daily operation of the company's administrative work, including the management of fixed assets, evaluation and management of suppliers, document management, allocation of office expenses, and providing suggestions for cost control methods;
3. Organize and coordinate the company's annual meeting, employee activities, and various meetings, as well as handle external communications and obtain various licenses required by the company;
4. Assist in managing the company's important qualification documents;
5. Coordinate other administrative and personnel tasks within the company;
6. Complete other tasks assigned by the supervisor.
Administrator
- Oversee daily administrative operations, ensuring smooth and efficient functioning of the school;
- Develop and implement school policies, processes, and procedures;
- Develop and implement financial policies, prepare budgets, monitor expenditures, and provide regular operational and financial reports to the President-CEO and the Board of Directors;
- Manage student enrollment, records, and database systems;
- Ensure compliance with relevant laws, regulatory rules, and regulations;
- Develop effective marketing strategies to promote the school's programs and services.
Senior Recruiter - Mandarin
Job Posting: Senior Elite Recruiter (Remote)
Location: Remote
Recruitment Needs: 5 Positions Available
Company Overview:
Join our dynamic team and help shape the future of our company by bringing in exceptional talent. We are seeking experienced Senior Elite Recruiters who can implement strategic recruitment initiatives and foster a diverse and inclusive workforce.
Job Responsibilities:
- Strategic Recruitment: Formulate and implement the company's recruitment strategy, ensuring alignment with overall business goals. Fluency in both Chinese and English is essential.
- Process Optimization: Design and refine the recruitment process to ensure efficiency and high-quality outcomes in all hiring activities.
- Diverse Channels: Utilize various recruitment channels—including job boards, social media, and campus outreach—to attract talent across different levels and fields.
- Relationship Management: Build and maintain positive relationships with candidates, employees, and external recruitment resources to enhance our market reputation.
- Data Analysis: Organize and analyze recruitment data, generating reports to inform decision-making and strategy adjustments.
- Interview Support: Assist in the interview communication process and follow-up, as well as develop and implement candidate evaluation programs.
- Onboarding Excellence: Ensure a seamless onboarding experience for new employees, helping to cultivate and retain top talent.
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