Customer Service Agent
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Bilingual Intake Agent
We are looking for a detail-oriented and bilingual Intake Agent fluent in both Spanish and English to handle initial client interactions. The ideal candidate will excel in collecting information, providing information about our services, and ensuring a high level of customer satisfaction. This role is critical in ensuring our clients receive a seamless and professional initial contact experience. Activities will vary, as determined by client needs, but include, call servicing - both inbound and outbound for customer service and sales initiatives, quality control audits, and compliance-specific routines, including reporting and performance management. Additional duties as assigned.
Key Responsibilities
- Handle Initial Contacts: Serve as the first point of contact for incoming calls or messages, welcoming clients.
- Collect Information: Gather detailed data about clients’ needs, issues, or inquiries.
- Data Entry: Accurately input collected information into the call center’s database or management system.
- Sales Pitch: Present and promote products or services to prospective customers, tailoring pitches based on their gathered information.
- Assess Needs: Evaluate the urgency and importance of client requests to determine next steps.
- Schedule Appointments: Arrange follow-ups or appointments with relevant departments or specialists.
- Provide Information: Offer basic details about products, services, or processes and address general questions.
- Ensure Customer Satisfaction: Create a positive first impression through professionalism, courtesy, and empathy.
- Document Interactions: Record details of client interactions and prepare reports or summaries for internal use.
Operation assistant
- Support daily operations and administrative tasks
- Assist in project coordination and management
- Monitor and analyze operational performance metrics
- Facilitate communication across departments
- Implement efficiency improvement initiatives
Remote Dialer Position - Pakistan
Join Our Dynamic Sales Team!
Are you a communication expert looking to work from the comfort of your home? We are seeking enthusiastic Remote Dialers to join our sales force and help us expand our reach. If you have a knack for engaging in conversations and a passion for sales, we want you on board!
Key Responsibilities:
- Make a minimum of 350 dials daily using our state-of-the-art power dialer.
- Stay logged in during active hours for potential callbacks from prospects.
- Utilize the mobile dialer app for flexibility and convenience during personal errands.
Community Operations Specialist
- Based on common operational channels such as Discord and Telegram, responsible for the establishment, management, and operation of the developer community, building the community structure and tool system according to different stage goals (e.g., authentication, role settings, channel permissions, product integration bots). Accountable for the number, activity level, and conversion rate of community users, possessing a deep understanding of user sentiment and maintaining user reputation;
- Formulate the overall framework and mechanisms for the operation of the developer community, plan original activities to energize the community, guide user engagement and self-propagation, and expand the community's influence;
- Serve as a bridge between the company and developer users, maintaining open communication between the team and the community, organizing user feedback and public opinion data to analyze core user demands;
- Responsible for planning global marketing activities for the developer community, enhancing users' positive perception and willingness to engage, establishing relationships with more Web3.0 ecosystem projects, communities, universities, and other stakeholders to promote developer user growth.
- Track and analyze user data and market trends within the Web3 developer community, making timely adjustments to community operation strategies and activity plans.
Merchant Operations Specialist
- Onboarding merchants, both online and offline (e.g., Jollibee, Landmark, Shein), ensuring a smooth integration process.
- Established connections with a diverse range of merchants, facilitating partnerships and collaborations.
- Familiar with the KYB/KYC processes, ensuring compliance and thorough vetting of partners.
- Outgoing and skilled in sales, with the ability to engage clients effectively and drive revenue.
- Strong networking skills, able to build and maintain relationships within the industry.
- Proficient in market analysis, identifying potential merchants and opportunities for growth.
- Excellent communication skills, able to articulate value propositions clearly to potential partners.
Job Type: Full-time
Location : BGC, Taguig City, Philippines
Working days: Mon-Fri ; 9am-6pm
Game Operations Specialist
1. User Service Support: Providing assistance and support to users through social media and other channels.
2. Responsible for the daily maintenance and management of online communities, activating the community atmosphere and enhancing user engagement;
3. User feedback and data analysis;
Register Team Clerk
We’re looking for a responsible and proactive Support Agent to join our Register team as a Clerk. In this remote role, you will manage the registration process for new users and address any issues reported to customer support, ensuring a seamless experience for all users.
- Manage and facilitate the user registration process from start to finish.
- Investigate and resolve registration issues reported by users to customer support.
- Collaborate closely with team members to ensure a seamless and efficient registration experience.
- Maintain accurate records of user registration details and support interactions.
- Work with customer support to identify and address recurring registration issues.
Japanese Customer Service Representative
【Main Responsibilities】
1. Customer Inquiry Response: Accept user inquiries through online customer service tools and provide answers to user questions.
2. Issue Organization: Timely collect and organize user issues and provide feedback to the team.
3. Shift System: Work in rotating shifts, both day and night.
【Qualifications】
1. Proficient in Japanese at N1 level (native speakers do not need to provide proof), skilled in using honorific language, with Chinese language proficiency preferred.
2. Possess strong logical thinking skills to assess users' genuine needs.
3. High empathy, warm and generous, responsible for customer experience, and able to provide practical solutions.
4. Strong communication skills and sufficient resilience to handle pressure.
Popular Jobs
Customer Service Representative/ Technical Support Representative
- Answer inbound calls and respond to customer inquiries in a timely manner.
- Maintain a high level of professionalism and provide exceptional customer service.
- Document all call information according to standard operating procedures.
- Identify customer needs, clarify information, research issues, and provide solutions.
- Meet personal/team qualitative and quantitative targets.
Agency Sales Leader
Agency Sales Leader
Join our reputable financial services firm in the Philippines as an Agency Sales Leader at Sun Life of Canada Philippines Inc. and Sun Life Asset Management Company Inc. In this pivotal role, you will drive the sales performance of Client Services Sales Managers and their teams of Client Services Sales Engagement Associates. This position requires a strategic approach to sales management, coaching, and development to achieve revenue targets and client satisfaction.
Sales Strategy and Execution:
1. Develop and implement sales strategies to drive revenue growth.
2. Analyze market trends and client needs to identify business opportunities.
3. Collaborate with Client Services Sales Managers to create actionable sales plans.
4. Provide guidance on sales techniques and client engagement.
5. Monitor sales performance metrics, including conversion rates.
6. Conduct regular sales reviews with Client Services Sales Managers.
Core Leadership and Development:
1. Lead and mentor Client Services Sales Managers to excel in their roles.
2. Provide coaching and performance feedback to enhance capabilities.
3. Set clear performance expectations and KPIs for the team.
4. Foster a culture of collaboration and continuous improvement.
5. Conduct regular meetings and training sessions.
Client Relationship Management:
1. Participate in key client meetings and address escalated inquiries.
2. Identify cross-selling and upselling opportunities.
3. Monitor client satisfaction and enhance retention strategies.
4. Build strong relationships with high-value clients.
Operational Management:
1. Oversee sales operations to ensure compliance with policies.
2. Collaborate with internal departments for seamless operations.
3. Monitor sales budgets and make data-driven decisions.
4. Ensure accurate reporting of sales performance.
Experience:
1. 2 to 5 years in sales management or related roles.
2. Proven success in driving sales performance.
3. Strong understanding of Philippine financial products and regulations.
Skills and Competencies:
1. Exceptional leadership and people management skills.
2. Strong sales acumen and communication skills in English and Filipino.
3. Analytical mindset and customer-centric approach.
Accountant
Responsibilities:
- Assist with the preparation and analysis of financial statements, reports and budgets.
- Maintain accurate and organized financial records, including journal entries, ledgers and accounts receivable / payable.
- Reconcile financial transactions, accounts and discrepancies to ensure accuracy and integrity of financial data.
- Assist with month-end and year-end closing processes, including reconciliations, adjustment and accruals.
- Prepare and process invoices, payments, expense reports and other financial transactions.
- Monitor and tract financial transactions, expenses and budgets to ensure compliance with BIR regulations and company policies.
- Provide support and assistance to auditors, BIR examiners and regulatory agencies during audits and examination.
- Updated on accounting standards, regulations and best practices to ensure compliance and accuracy in financial reporting.
- Experience in preparing BIR monthly and annual mandatory reports.
HR Assistant
We are seeking a detail-oriented and proactive HR Assistant to join our dynamic team. The HR Assistant will play a key role in supporting the HR department with various administrative tasks and ensuring smooth operations related to human resources functions within our real estate firm.
Responsibilities:
- Assist with the recruitment process by posting job openings, reviewing resumes, scheduling interviews, and conducting initial screenings.
- Coordinate new hire onboarding and orientation activities, including preparing new hire paperwork and conducting orientation sessions.
- Maintain employee records in compliance with company policies and legal requirements.Assist with benefits administration tasks, such as enrollments, terminations, and changes.
- Support employee relations initiatives by responding to employee inquiries and assisting with resolving employee issues or concerns.
- Assist with performance management processes, including tracking performance evaluations and maintaining performance review schedules.
- Coordinate training and development activities, including scheduling training sessions and maintaining training records.
- Prepare HR-related reports and presentations as needed.
- Assist with payroll processing by verifying timesheets and ensuring accuracy of payroll data.
- Maintain confidentiality and handle sensitive information with integrity.
Customer Service Representative
We are one of a leading player in the BPO and Call Center industry, committed to delivering exceptional customer experiences. We’re looking for a Customer Service Representative to join our dynamic team.
- Respond to customer inquiries via phone, email, and chat.
- Resolve issues and provide solutions to enhance customer satisfaction.
- Document interactions and maintain customer database.
- Collaborate with team members to improve service processes.
- Upsell products and services when appropriate.
Other:
- Working days will be Monday- Saturday
- Sunday is a Fixed Rest Day
- We are accepting applicant without any work experience
- This is Onsite Set-Up
- We are also hiring for the Spanish Bilingual and Arabic Bilingual
KMDC Employment Services
Sun Life Financial (Quebracho NBO)
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Linknex Global Services Inc.
