Job description

• Responsible for providing the first line of telephone, chat, e-mail, self-service/web portal help desk support of hardware, systems, sub-systems and/or applications and infrastructure for users
• Answers simple to complex questions about installation, operation, configuration, customization, and usage of assigned products.
• Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
• Escalates complex problems to higher level within organization

Key Requirements:

• At least completed 1st year in college or graduate of any field
• 12 months’ work experience in supporting and troubleshooting Microsoft applications 
• Able to gather disorganized data into usable knowledge articles.
• Experience on troubleshooting on Microsoft Products.
• Excellent interpersonal, communication and analytical skills
• Basic knowledge of Microsoft Products like Exchange on prem (EOP), Teams, SharePoint, Outlook, OneDrive, Share Drive
• Must be willing to work onsite in Alabang, Muntinlupa City

Why Infosys BPM Philippines:

• Quarterly Performance Bonus
• 24 Leaves annually
• Competitive HMO and Life Insurance for the employee and 2 eligible dependents upon hire
• Outstanding career development opportunities and fast track career progression
• Enjoy a fair work-life balance.
• Learning and Development Trainings
• We value Inclusion and Diversity

You May walk-in to our site in Alabang located at 5th Floor Recruitment Hub Vector II, Northgate Cyberzone Filinvest Corporate Center, Alabang Muntinlupa from Mondays to Fridays, 12:00 P.M. - 05:00 P.M, kindly inform the front desk or recruiter that your source of application is Jobstreet.

“We value Diversity, Equity, and Belongingness. Infosys values diversity and belongingness and is committed to the principles of being an equal employment employer. Therefore, Infosys complies with all applicable laws prohibiting discrimination or harassment against any applicant or employee. This prohibition includes without limitation discrimination or harassment based on race, color, gender, national origin, religion, creed, disability, covered veteran status, genetic information, sexual orientation, gender identity, pregnancy, childbirth or related medical conditions, marital status, citizenship status, ancestry, and any other personal characteristic protected by applicable law. This also applies to all personnel actions, including but not limited to recruitment, hiring, placement, promotion, transfer, separation, compensation, benefits, training, and education. #Infosys #InfosysBPM #KaInfoscion #GreatPlaceToWork #INFYBPMPhilippines #JoinINFYBPMPhilippines #LifeAtINFYBPMPhilippines”

Please refer to job description.