Job title: Training Team Lead-Healthcare 

Work Set up: Onsite

Location: Pasay, MOA

Work shift: Shifting Night Shift

Salary: 35K Max Rate

Target start date: ASAP

• Deliver training programs for new hire associates and/or provide cross-training of tenured staff to new programs.
• Provide ongoing training and development as services and scope changes.
• Coach and monitor the performance of staff on an ongoing basis to ensure high quality of customer service and performance targets are achieved.
• Coordinate the Quality Support Group and Operations team as necessary
• Motivate staff to strive for excellence by providing support on the production floor and assisting in the maintenance of high-quality performance
• Participate in the identification, conceptualization, implementation and execution of Quality Improvement Plans/Programs (QIP), Inter-Rater Reliability Testing to aid in the general improvement in the performance of the staff
• Participate in committees and project assignments

Qualifications :

• Registered Nurse with current, unrestricted US Registered Nurse license(Required )
• Minimum 1-2 years’ experience in a US Healthcare account (Utilization Management Review and Clinical Appeals)-Required
• At least 1–2 years of experience as a Training Team Lead handling healthcare accounts is required. 
• BPO setup experience is also required.
• Experience with the utilization of Interqual/MCG Guidelines
• Exposure to Inpatient/Concurrent reviews
• Good process and project knowledge
• Proficiency in MS Office
• Logical reasoning and analytical skills
• Excellent communication and facilitation skills