Revenue and EBITDA Achievement

• 100% achievement of sales acquisition, upsell/ cross-sell and revenue targets.
• Execute strategies to increase business center sales.
• Implement sales plan for upsell.
• Ensures the overall profitability of all the business center.
• Work with finance department in overseeing capital expenditure and adherence to key financial policies and procedures surrounding contracts, invoice processing, and expense reimbursements.

Operations Management

• Execute strategies to ensure business center metrics are achieved (grow sales, first contact resolution, TAT for processing all after-sales request received and manage complaints, collection handling, CSAT).
• Ensure the safety of all business center branches’ collections.
• Analyze business center statistics and use the data to improve business center operations.
• Ensure all business centers are aligned with all policies and regulations implemented by Company.
• Comply with all necessary reports such as KPI’s, ad-hoc analysis, and insights needed by management.
• Coordinate with other respective departments within the organization to ensure efficiency of all business centers.
• Assist all supervisors in processing government-related documents, legal papers needed by the HR and Legal department, and suppliers and utilities-related documents that concern our business centers.
• Special projects as assigned.

Customer Service

• Handle escalations from all business centers and deal with clients who need to voice out their inquiries and/or complaints (technical or non-technical) to higher authority.
• Implement programs to achieve CSAT targets.

People Development

• Increase management's effectiveness by recruiting, selecting, orienting, training, coaching, counseling, and disciplining supervisors and officers; communicating values, strategies, and objectives; assigning accountabilities; planning, monitoring, and appraising job results; helping management develop incentive programs; developing a climate for offering information and opinions; providing educational opportunities.
• Conduct in-person meetings with each branch on a weekly basis.
• Perform regular job evaluation review and feedback mechanism.

• Graduate of any four (4) year course ideally in Business Management, Marketing, or Communication
• Must have at least 8 years of supervisory or managerial capacity with combined experience in sales and/or customer service
• Must have a background in the Telecommunications, and/or retail industry
• Must be willing to work in Lipa City, Batangas and travel around the province to visit all business centers