Open Country:Philippines
Language Requirements:English
We’re Hiring: Client Support Agent/Project Associate
Transform your workspace and your career—join us for a flexible work-from-home role that fits your lifestyle!
We are currently on the lookout for a Client Support Agent/Project Associate to join our team at Cloudstaff, the #1 workplace everywhere! Get hired from now until December 2024 and get 2 tickets for you and your loved one to this year's year-end party at The Philippine Arena featuring global musicians, Air Supply.
Role: Client Support Agent/Project Associate
Work Arrangement: Work from Home
Schedule: Night shift
Job Description:
This role is a CS Everywhere - Work from Home setup with unlimited access to Cloudstaff Offices when you need it. CS Everywhere includes Fiber Internet, Backup Internet, UPS, PC/Laptop. Ability to use the office when there are Internet or power issues. Pop in and have a coffee with teammates.
Our US-based client provides insurance companies with a digital payments platform designed to maximize retention of the new generation of policyholders—while reducing security risks and minimizing payment processing costs. The company has become the fastest growing digital payments platform in the insurance industry, and now manages more than $15 billion a year in payments for customers. Our talented, ambitious, and innovative team of professionals work collectively to disrupt, pioneer, add value, to solve challenges for our customers and their insureds.
As a PSO (Professional Services Office) Client Support Agent/Project Associate in our Professional Services department, you will be responsible for the end-to-end management of change requests, ensuring successful implementation and exceeding client expectations. Your role involves triaging and managing a queue of client requests, from minor updates to new functionalities. You will translate objectives into actionable plans, coordinate with technical teams, and collaborate closely with clients to ensure project goals are met efficiently. As the primary point of contact, you will be viewed as a product expert and trusted advisor, ultimately driving customer success.
Key Responsibilities:
Requirements:
Skills & Abilities:
Education & Experience:
Desired Traits:
Perks & Benefits (Work From Home) :
- Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
- Flexible leave credits which may be used for vacation, emergency and sick leaves
- Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
- Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
- Endless opportunities for career advancement
- Annual Performance Review with Salary Increase
- We set you up for success with a company-provided PC/Laptop and fiber internet connection
- Tech-on-wheels Support
- Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
- International career growth and connections
- Unlimited cash incentives for hired referrals
- Mental Wellness Employee Assistance program through Lifeworks
- In-house psychiatrist available to support employees' well-being
- Become part of the Employee Share Units program
- Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc
Cloudstaff: Build Your Career, Anywhere
Established in 2005, Cloudstaff is a leading outsourcing company that empowers businesses to thrive through smarter talent solutions. We're passionate about creating a work environment that fosters your professional growth and overall well-being.
Why Cloudstaff is the #1 Workplace?
Award-winning Culture: We're committed to building the #1 Workplace Everywhere, with a proven track record of staff engagement initiatives and industry recognition
Invest in You: We support your development through comprehensive training programs, mentoring and opportunities for career advancement
Thrive as an Individual: We offer a strong work-life balance with flexible schedules, meaningful perks and a collaborative team environment.
Cloudstaff Jobs
Experience an extraordinary global career at Cloudstaff, the #1 workplace everywhere. Join our talented team and be part of something bigger. Apply now!
Eunice Narciso
CloudstaffTalent Sourcing Associate
Active today
Health Insurance, Family/Dependent Health
Career Development
Posted on 24 September 2024
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