The Rostering Officer in the NDIS industry is responsible for efficiently managing and coordinating the scheduling of support workers to meet the needs of participants. This role ensures that participants receive the right services at the right time, adhering to their individualized care plans, while also ensuring that the workforce is effectively utilized. The Rostering Officer must maintain compliance with NDIS guidelines, employment agreements, and ensure high-quality service delivery.

Key Responsibilities:

• Rostering and Scheduling:
• Develop, manage, and maintain staff rosters to ensure adequate support for NDIS participants based on their care plans.
• Ensure rosters are developed with consideration of participant needs, staff availability, qualifications, and preferences, while complying with NDIS requirements and regulations.
• Coordinate shift changes, cancellations, and reassignments due to leave, illness, or emergencies, ensuring minimal disruption to participants.
• Participant and Staff Communication:
• Liaise with participants and their families to confirm schedules and ensure the roster aligns with their individual care plans and preferences.
• Communicate rostered shifts to support workers in a timely manner and address any concerns or requests for changes.
• Liaising with clients & staff to coordinate services in line with the needs of the person, funding and Elevates guidelines. 
• Compliance and Documentation:
• Ensure rosters are compliant with NDIS policies, labor laws, and award conditions, including appropriate breaks, shift lengths, and overtime limits.
• Maintain accurate records of staff hours, availability, qualifications, and compliance with service agreements.
• Ensure all support workers scheduled have the necessary clearances, qualifications, and training required by NDIS.
• Collaboration and Coordination:
• Work closely with the care coordination, business development managers and case management teams to ensure the needs of NDIS participants are being met effectively.
• Coordinate with HR and payroll to ensure correct payment based on shift hours, allowances, and overtime.
• Developing new service agreements and gathering required intake information and documents to ensure a safe service is provided and meets the wants and needs to the person who have engaged us to support them and coordinating with the Care Coordinators
• Problem-Solving:
• Proactively address rostering conflicts, gaps, or shortages by reallocating resources or arranging alternative solutions to maintain service continuity.
• Respond promptly to participant feedback or concerns regarding service delivery and address any scheduling issues that may arise.
• Reporting and Analysis:
• Monitor and analyze rostering data to identify trends, opportunities for improvement, and to optimize workforce utilization.
• Provide regular reports on workforce utilization, shift adherence, and participant satisfaction as it relates to service delivery.
• Solving roster issues and reporting incidents through Elevates after hours service and incident reporting process. 

Skills and Qualifications:

• Experience in rostering or workforce management, preferably in the NDIS or healthcare/disability support sector.
• Prior experience working in the disability or healthcare sector is an advantage
• Strong knowledge of NDIS guidelines, participant care plans, and regulations.
• Excellent communication skills with the ability to coordinate between participants, staff, and management.
• Strong organizational and time management skills to handle multiple schedules and priorities.
• Strong problem-solving skills with the ability to adapt to last-minute changes and emergencies.
• Can work under pressure
• Compassionate and empathetic approach to working with NDIS participants.
• High level of attention to detail and accuracy in scheduling.
• Ability to manage competing priorities in a fast-paced environment.
• Collaborative team player with the ability to work independently when needed.
• Commitment to providing quality care and improving service delivery.
• Availability to be on call after hours and weekends when required. 

Working Condition:

• Work from home set-up
• Have a conducive workplace at home.
• Fast and reliable internet connection
• Australian Business Hours or Afterhours which may include weekends and holidays 
• Must have a noise cancellation headphones
• Must have their own laptop or PC
• Specifications:
• Windows 10 or higher
• Inter Core I5 or higher or equivalent
• 8gb RAM