The IT Technical Support role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations. This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client’s continued technological success in the industry.  

Responsibilities:  

• Managing and maintaining the client’s technology systems. 
• iPhone and iPad (IOS) configuration and troubleshooting. 
• Preventive maintenance of networking equipment such as Cisco and Meraki.  
• Providing support for onsite and remote operations. 
• Ensuring data security and privacy. 
• Collaborating with the team to optimize tech solutions. 
• Developing efficient helpdesk processes. 
• Serving as an escalation point for complex technical issues. 
• Staying updated on emerging technologies and industry trends. 
• Maintaining a comprehensive understanding of the clients' IT infrastructure. 
• Monitoring and analyzing helpdesk metrics and generating reports. 
• Preventive maintenance of computer hardware and software. 
• Documentation and implementation of technology projects. 

• Must be based in Metro Manila.
• Excellent written and spoken English communication skills.  
• With 1 year of IT work experience in a business environment – fresh graduates are welcome to apply
• Experience in IT-related disciplines, such as, but not limited to:
• LAN and WAN set-up and troubleshooting
• IOS and Windows configuration and troubleshooting
• Network printer set-up and troubleshooting
• Microsoft technologies: MS Office 365, Windows Server 2012 or later and Windows 8 or later.
• Experience in remote access and support via AnyDesk.
• Knowledgeable of data privacy practices and laws as they relate to technology issues 
• With valid driver's license and own motorcycle for occasional field support, if needed

Nice to haves:  

• Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent.
• Familiar with network engineering equipment such as Cisco or Meraki.
• Has Cisco certification.
• Knowledgeable with Zoom and HubSpot configuration and administration.
• Experience in virtualization technologies to apply to hardware, software, memory, data and network.

Perks and Benefits: 

• 13th Month pay  
• Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
• Maternity or Paternity leave  
• HMO upon regularization  
• Life insurance upon regularization  
• MediCash for personal and dependents use  
• Rice, clothing, laundry, and meal allowance 
• Achievement Allowances  
• Birthday Treats  
• Company Events and Treats  
• Online trainings/Webinars  
• Career advancement and promotion opportunities 

Job Type: 

• Work on-site
• Full-time  
• Entry-Level  

Schedule: 

• Shifting schedule (may include weekends and holidays)

Salary: 

• Starts at PHP 18,000 to 25,000