オンサイト/ハイブリッドの求人を検索

Where
Location
Search
関連性
職務内容
給与
雇用形態
福利厚生
さらに表示する
Where
Location
Search
Filter
関連性
職務内容
給与
雇用形態
福利厚生
さらに表示する
求人リスト

American Customer Service Manager (Php 125,000 negotiable)

$2.2-2.6K[月給]
オンサイト - ラオス3年以上5年未満の経験大卒正社員
J-K Network Services

J-K Network Services

Smarter Job Matches Await

Log in to discover AI-curated job opportunities tailored to your skills and goals.

Find Your Dream Job Now

American Customer Service Manager (Php 125,000 negotiable)

$2.2-2.6K[月給]
オンサイト - ラオス3年以上5年未満の経験大卒正社員
J-K Network Services

J-K Network Services

American Customer Service Manager (Php 125,000 negotiable)

J-K Network Services

$2.2-2.6K[月給]
オンサイト - ラオス3年以上5年未満の経験大卒正社員
チャット&応募

職務内容

福利厚生
  • 福利厚生

    クリスマスボーナス, 住宅ローン基金, 有給休暇, 医療給付金, SSS/GSIS

  • 保険健康とウェルネス

    生命保険, HMO

説明

COMPANY PROFILE: This company provides exceptional customer support and experiences across various industries. They manage your business processes to boost customer experience and drive revenue. They partnered with one of the biggest Energy and Gas Companies.


Position: American Customer Service Manager

Company Industry: BPO Company

Work Location: Quezon City

Salary: Php 100,000 - Php 125,000 gross (Negotiable)

Work Schedule: Dayshift (Monday - Friday, Weekends Off)

Work Set-up: Work Onsite


BENEFITS:

  • Sick Leave
  • Vacation Leave
  • HMO
  • Insurance
  • Government Mandated Benefits
  • Other benefits will be discussed during the job offer


JOB RESPONSIBILITIES:

  • Overseeing day-to-day operations of the customer service team
  • Leading customer service agents in successfully achieving the company's goal
  • Take ownership of customer's issues and follow problems through to resolution
  • Creating effective customer service procedures, policies, and standards.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Provide additional upskilling or learning opportunities for team members
  • Making weekly and monthly reports and surveys
  • Evaluate agent and representative performance


RECRUITMENT PROCESS (ONLINE PROCESS):

  • Resume Screening
  • Initial Interview (HR Interview)
  • Skills Interview
  • Final Interview
  • Job Offer


要件

  • Proficient in speaking, reading, and writing English
  • Must be an American, Australian, British, Canadian or Irish National
  • Open to Graduate or undergraduates
  • With working experience as a Customer Support Manager in a BPO Set-up
  • Willing to work in Quezon City
カスタマーサービス英語テクニカルスキル問題解決

Alena J-K Networks

RecruiterJ-K Network Services

Reply today 10 times

Chat
詳細を表示する