CUSTOMER SERVICE

• Deals with all customer complaints and acts immediately to customer’s concerns to ensure that customer satisfaction is met
• Maintain positive relations with all contacts, guests, potential guests and team members in order to expand the branch’s pool of clients
• Responsible in promoting and marketing the company’s services and products, campaigns/promotions
• Recommends sales and promotional strategies for the branch
• Ensure employees’ adherence to the company’s objective on Customer Service excellence is maintained at all times

Sales Management

• Ensures sales targets including individual sales targets for the day/s, weeks or month are achieved at all times.
• Leads in the submission of monthly sales performance and analysis reports.
• Assist the AOM in development & implementation of actions plans for the achievement of targets.
• Conduct market and competition studies and surveys.

OPERATIONS

• Conducts daily cash audit of the total cash funds and records the same in the Daily Cash Count.
• Ensures adequate supply of all operating supplies and makes the necessary orders of select supplies
• Monitor’s staff attendance and ensure smooth and continuous operations of the branch
• Prepares the petty cash replenishment reports in Procurify
• Ensures that housekeeping standards, adherence to visual & product display guidelines, and security guidelines are complied with.

INVENTORY

• Updates inventory master file on a weekly basis and ensures that inventory count is declared following set protocols
• Safe keeps all delivery and transfer documents.

Other Tasks:

• Conduct Employee Performance Reviews
• Approves any service recovery discounts or discounts in general
• Ensures that all treatments finish on time (not going beyond) and are monitored
• Educate staff on how to deal with client complaints and how to up sell packages and services
• Initiate, recommend & authorize text blasts to increase sales and foot traffic
• Handles all staff problems and concerns, constantly ensuring that all staff mentally and physically fit for work
• Conducts pre-operations checking on cleanliness, orderliness, and readiness of the branch
• Ensures all Branch document is well filed and kept (Govt Permit, Memos, Service Reports etc).
• Ensures that regulatory permits are complete and properly accounted for
• Responsible in submitting required reports on or before set deadlines

• College Level
• Must have at least 3 years of supervisory experience in the wellness, grooming, hotel, restaurant, or other service-related industries.
• Highly organize and must be able to motivate her team, assess situations quickly and solve problems.
• Excellent written, verbal communication skills
• Must be able to work both independently and as a team player
• With sound judgment on handling basic to vital decision making, and can pay attention to internal and customers, and with excellent negotiation and speaking skills to resolve the issue
• Able to lead and handle cross functional roles or collaborative roles
• Must be willing to be assigned to BGC, Taguig City or Glorietta, Makati City