We are seeking an exceptional Italian Speaking - SERVICE DESK professional to join our dynamic team in Bonifacio Global City, Taguig City, Metro Manila. This is a full-time position that offers you the opportunity to be part of a leading Information & Communication Technology company specializing in Service Desk & IT Support services.

What you'll be doing

• Provide first-line technical support to our international clients, primarily focusing on Italian-speaking customers
• Respond to incoming queries and tickets via phone, email, or chat, offering prompt and effective resolutions
• Diagnose and troubleshoot a variety of IT-related issues, including software, hardware, and network problems
• Document all interactions and resolutions in our customer support system
• Collaborate with cross-functional teams to escalate and resolve complex problems
• Continuously learn and stay up-to-date with the latest technologies and best practices in IT support

What we're looking for

• Fluency in both Italian and English languages, with excellent communication and interpersonal skills
• Minimum of 1 year of experience in a customer-facing IT support or service desk role
• Strong troubleshooting and problem-solving abilities, with a focus on delivering exceptional customer service
• Familiarity with common software applications, operating systems, and basic networking concepts
• Ability to work effectively in a fast-paced, dynamic environment and adapt to changing priorities
• Dedication to continuous learning and professional development

What we offer

We believe in creating a supportive and rewarding work environment for our employees. As an Italian Speaking - SERVICE DESK professional, you can expect:

• Competitive salary and performance-based incentives
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage
• Opportunities for career growth and skill development through training and mentorship programs
• Flexible work arrangements, including the option to work remotely or in our modern office space
• A collaborative and inclusive company culture that values teamwork, innovation, and work-life balance
• If you're passionate about providing exceptional Service Desk support and eager to be part of a dynamic and innovative organization, we encourage you to apply now and join our team!

Job summary

Rewarding role offering competitive salary, comprehensive benefits, and career growth opportunities.

• Must be fluent in speaking, writing & reading Italian
• With at least 1 year customer facing work experience from any industry for foreign applicants and at least 1 year of BPO experience as an Italian speaker for locals 
• Service desk experience is a huge advantage but not required
• Conversant in English as secondary language
• Graduate of any degree, undergrads are also encouraged to apply
• Amenable to work onsite 100%