Customer Service Representative

StackPH

$355-444[Bulanan]
Di tempat - PampangaTidak Perlu ExpDiplomaPenuh waktu
Bagikan

Deskripsi Pekerjaan

Keuntungan

  • Tunjangan

    Tunjangan Makan, Tunjangan Transportasi

  • Penghargaan Karyawan

    Bonus Kinerja, Hadiah liburan, Insentif

  • Manfaat yang Diamanatkan Pemerintah

    Gaji Bulan ke-13, Pinjaman Karyawan, Dana Pag-Ibig, Liburan Berbayar, Kesehatan Phil, SSS/GSIS

  • Asuransi Kesehatan & Kesejahteraan

    Organisasi perawatan kesehatan

  • Waktu Istirahat & Cuti

    Cuti sakit, Cuti Liburan

Baca lebih lanjut

Keterangan

Hiring CSR Agent for SM Clark Pampanga

Location: [SM CLARK PAMPANGA ]

Job Type: [Full-Time/On-Site]


Job Summary:

We are seeking a Customer Service Representative to join our team and be the first point of contact for our valued customers. The ideal candidate is passionate about helping people, solving problems efficiently, and delivering exceptional service in every interaction.


Key Responsibilities:

  • Respond promptly and professionally to customer inquiries via phone, email, live chat, or social media.
  • Provide accurate, valid, and complete information by using the right methods and tools.
  • Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
  • Maintain customer records by updating account information.
  • Identify customer needs and help customers use specific features or services.
  • Follow communication procedures, guidelines, and policies.
  • Collaborate with internal teams (sales, technical support, etc.) to ensure customer issues are resolved.
  • Meet personal/team targets and call-handling quotas.


Qualifications:

  • High school diploma or equivalent; college degree is a plus.
  • Without BPO Experience but BPO experience is a plus
  • Probably living in Pampanga or near Pampanga.


Preferred Skills:

  • Bilingual or multilingual abilities.
  • Experience in [your industry: e.g., e-commerce, software, healthcare, etc.].
  • Knowledge of support tools like Zendesk, Salesforce, or Freshdesk.


Benefits:

  • Competitive salary and performance-based bonuses.
  • Health, dental, and vision insurance.
  • Paid time off and holidays.
  • Professional development opportunities.

Persyaratan

  • Educational Qualifications: A Diploma in any field is required.
  • Experience Level: No prior experience needed; fresh graduates are encouraged to apply but BPO Experience is a advantage.
  • Skills and Competencies: Strong communication and interpersonal skills; problem-solving ability.
  • Working Conditions: Office-based with a structured schedule; may involve direct customer interaction.
  • Qualities and Traits: Patience, empathy, adaptability, and a customer-focused mindset.
Bahasa InggrisLayanan PelangganPenyelesaian masalahPusat Panggilan
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John Axl

Talent Sourcing SpecialistStackPH

Balas Hari Ini 0 Kali

Lokasi Kerja

SM City Clark. Manuel A. Roxas Hwy, Clark Freeport, Mabalacat City, Pampanga, Philippines

Diposting di 01 July 2025

StackPH

Pra-Seri A

101-500 Karyawan

BPO & Pusat Panggilan

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