Job Title: Customer Service Representative – Outbound Calls

Company: Winsolutions Corp

Location: Ortigas, Pasig (Pure Onsite)

Shift: Graveyard Shift (Fixed Weekend Off)

Pay: Starts at Php25,000/month

Job Overview:

Winsolutions Corp is looking for a dedicated and proactive Customer Service Representative to join our team. This role primarily focuses on outbound calls, follow-up investigations, and handling disputes. Prior experience in managing FedEx-related customer service calls is a strong advantage.

Key Responsibilities:

• Conduct outbound calls to follow up on customer inquiries, delivery issues, or disputes.
• Perform investigations related to customer concerns and provide timely resolutions.
• Document interactions accurately and update customer records.
• Collaborate with internal departments and logistics partners as needed.
• Maintain a high level of professionalism and customer satisfaction.
• Escalate unresolved issues in a timely manner.

Qualifications:

• At least 1-2 years of solid customer service experience (BPO or logistics-related is preferred).
• Experience in handling FedEx calls is a strong plus.
• Excellent verbal and written English communication skills.
• Strong attention to detail and problem-solving abilities.
• Must be willing to work onsite in Ortigas, Pasig.
• Amenable to graveyard shift and fixed weekend off.

What We Offer:

• Paid training
• Annual leaves
• Annual Salary Increase
• Performance-based incentives
• Complete mandatory government benefits (SSS, PhilHealth, Pag-IBIG)
• HMO coverage
• Job Types: Full-time, Permanent

Interested applicants may send their resume to [email protected]

Please refer to job description.