RESPONSIBILITIES:

• Day Shift (9am-6pm) (Monday-Friday)
• Perform inbound and outbound calls.
• Generates and processes new sales leads
• Answers phone calls from prospect and existing clients
• Must be able to comprehend and understand what the clients are saying over phone very well
• Follows-up with prospect and existing clients
• Provides any necessary data or reports to the sales team
• Provide sales support to sales persons
• Provide support to clients over phone, emails and remote desktop
• Exerts attention to detail, as customers may have the same problems; reports the problem as necessary.
• Arrange appointments with prospect clients and the sales team
• Acknowledges customers by responding to emails, texts and phone calls
• Updates all contact information for clients and the sales team
• Deals with any customer complaints and resolves the issue as necessary.
• Does any necessary administrative work including filing reports or presenting sales team with necessary documents.

QUALIFICATIONS:

• Applicants must possess at least a Bachelor’s/ College Degree in any field
• Less than a year working experience considered. Preferably one-year experience doing appointment setting or in a call center, sales or telemarketing role
• Must speak English fluently and possess professional verbal and written communication skills including active listening
• Must be assertive, proactive and can function independently
• Customer-focused, enthusiastic, prompt and courteous
• Must be familiar with the different MS Office applications
• Fresh Graduates/ Entry level and Senior level applicants are encouraged to apply
• Full-time position(s) available
• Applicants must be willing to work in Ecoland Phase 1, Matina, Davao City

Please refer to job description.