The work setup for this role is hybrid which requires 2 working days on site in Bonifacio Global City, Taguig City and night shift.

Responsibilities

• Research market problems: Research competing products and organizations.

• Prioritize problems to solve: Evaluate incoming requests, requirements, and suggestions. Maintain a backlog of planned development work. Organize releases of product features. Validate priorities and plans with stakeholders.

• Design solutions to problems: Communicate requirements such as epics and stories. Consult with designers on mockups and prototypes. Consult with engineers on technical solutions. Validate designs and requirements with stakeholders.

• Deliver solutions to the market: Guide development and testing of new features. Document features and functionality for future reference. Demonstrate and train features for stakeholders. Validate features with early adopter clients.

• Drive adoption of solutions: Measure adoption and usage in the target market.

Qualifications

• SQL and querying

• Worked in a BPO setting as customer service or if as software engineer, comfortable leading meetings or speaking with US-based stakeholders

• Knows how to document and create stories

• Knowledge of C#.Net

• Knowledge of payment solutions

• Work history in a customer-facing role, preferably in gathering requirements for software development.

• Knowledge of the software development life cycle, especially agile methodologies

• Knowledge of software design principles, especially user centered design

• Strong communication skills in written, verbal, and presentation formats.

• Well-developed analytical and problem-solving skills, attention to detail, time management skills and the ability to manage multiple work tasks effectively.

• Ability to work well in the following ways: independently as a sole contributor, as an integrated contributor in a team setting, and as active participant in a cross functional setting.

Please refer to job description.