In this role, you will:

● Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment

● Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems

● Regularly receive direction from supervisor and escalate questions and issues to more senior employees

● Interact with team on basic information, plus internal or external customers

• 6+ months of Customer Service, Financial Services or Contact Center experience,
• At least 2nd year college completed