Company Description

Giftaway® Inc. is an eGift® platform that enables businesses to reward and incentivize employees and customers. The platform powers the eGift programs of the Philippines' top merchants like SM, Rustan's, Mercury Drug, Max's Group, Jollibee, Group, and more. Giftaway® offers a convenient way to shop, making it easier for customers to purchase and redeem digital gift cards.

Role Description

A full-time role for a Customer Service Representative in Makati responsible for responding to inquiries, resolving issues, and providing information about our products and services.

Key Responsibilities

• Respond to customer inquiries and support requests via email in a timely and professional manner.
• Maintain a high level of product knowledge to assist customers effectively.
• Escalate complex issues to the appropriate departments when necessary.
• Identify and assess customers’ needs to achieve satisfaction.
• Follow communication procedures, guidelines, and policies.
• Continuously improve through feedback and professional development opportunities.
• Resolve product or service problems by clarifying the customer’s complaint, determining the cause, selecting and explaining the best solution, and following up to ensure resolution.

Qualifications

• Minimum two years of work experience, preferably in Customer Service (email and chat)
• Strong writing skills, attention to detail, and the ability to effectively convey information and messaging through written communication are a plus.
• Preference for those that have a high QPI/GPA. Minimum equivalent of a 3.00 QPI ideally, with a Bachelor’s degree.
• Can think critically and has a strong attention to detail.
• Must be mentally and emotionally fit to handle irate customers
• Strong problem-solving skills and the ability to think analytically.
• A positive, empathetic, and professional attitude towards customers.
• Excellent written communication skills with a focus on grammar and spelling.
• Familiarity with Help Scout is a plus.

Compensation and Benefits:

• Minimum budget of the role: ₱25,000 (monthly)
• HMO
• Paid Leaves
• Flexible Benefits

Office Location: Ayala Avenue, Makati City, Philippines

Please refer to job description.