Aqua Smartguard Corp. Customer Service Representative

Aqua Smartguard Corp.

＄448-538[Mensual]

En el sitio - Makati1-3 años de experienciaDiplomaTiempo completo

Permisos
Permiso de Telecommunication
Reconocimiento y Recompensas de Empleados
Programa de Reconocimiento de Empleados, Regalos de Navidad
Beneficios Mandados del Gobierno
Pago del mes 13, Préstamo de Empleados, Fondo Pag-Ibig, Vacaciones pagadas, Salud, SSS/GSIS
Seguro de salud y bienestar
Seguro de muerte accidental y destrucción, HMO
Beneficios Beneficios
Viaje anual de la empresa, Equipo de la empresa
Tiempo de apagado y abandono
Abandonar maternidad y paternidad, Salir por enfermedad, Abandonar Padre Solitario, Permiso especial para las mujeres, Salida por vacío

As the company’s Customer Service Relations, is responsible for ensuring excellent customer service and managing customer relationships.
The role involves interacting with customers through various channels, such as phone, email, and social media, to address their inquiries, complaints, and feedback.
The ideal candidate should have strong communication and problem-solving skills, as well as the ability to handle stressful situations with patience and empathy.
The candidate should also possess the ability to make independent decisions when resolving customer issues.

Validate the completion of the whole sales process by reviewing 1 process at a time with the client;
Getting all necessary information from clients needed for contract completion;
Set and make the client agree to a definite installation schedule;
Preparation of documents needed by the Service Technician to complete the installation; Coordinate with the Service Tech and client on other matters related to the installation;
Answer all client questions and queries related to the product, technical info, installation information, and all other relevant questions with the goal of closing the sale;
Receive inbound calls from clients that are reporting concerns and requesting information or assistance;
Encoding and data entry of all client communication in CRM and or SAP.
Making independent decisions when resolving customer issues