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Join TouchBio Australia as a Sales Support Specialist and step into a world of innovation and impact!

About Us:

TouchBio Australia pioneers developing, manufacturing, and importing medical devices and eco-friendly hygiene products. Our range includes at-home testing devices and long-lasting sanitising solutions designed to revolutionise health practices while prioritising safety and environmental sustainability.

We Offer:

• A competitive base salary with health insurance benefits.
• Additional leave to support work-life balance.
• Company Christmas gifts and engaging company events.
• Potential for pay raises reflecting your impact/performances.
• Convenient transportation service.
• Opportunities for career growth and advancement within a pioneering company.

Key Responsibilities include:

Sales Operations Support:

• Support sales activities at both operational and customer engagement levels, such as researching contact details, gathering client feedback, setting up store/client visits, and conducting outreach calls.
• Facilitate effective communication and follow-up actions between the sales team, marketing team, and clients to address sales requirements and inquiries.
• Coordinating and executing of sales support projects, including sales data analysis, CRM/sales software management, lead generation, and collating market research.
• Coordinate and monitor lead generation processes, pipelines, and task activities to ensure optimal sales performance.
• Conduct outbound calls to key clients for check-ins, surveys, and market insights to maintain strong relationships and stay informed on trends.
• Coordinate and support telemarketing and other lead generation initiatives and manage client data to boost lead generation efforts.
• Write, edit, and proofread documents, presentations, reports, and email templates, incorporating insights from customer interactions.
• Handle other tasks and projects as needed to support the sales team

Sales Field/Merchandise Coordination:

• Track and support the performance of sales field representatives and the merchandise team.
• Ensure the team has all necessary sales collateral, tools, and resources to achieve their goals.
• Liaise with partners and suppliers to produce and manage sales collaterals & tools for the sales team, managing the demand and item’s stock

Sales Meeting Facilitation:

• Organize and coordinate regular sales meetings, including preparing presentations, agendas, and meeting minutes, and ensuring follow-up on action points

Qualifications:

• At least 3 years of experience in a sales, sales support or similar role.
• Bachelor’s degree in Business Administration, Marketing, or related field.
• Proficiency in CRM software and MS Office Suite.
• Exceptional organisational, project management, and multitasking skills.
• Excellent communication, Excel, PowerPoint presentation, interpersonal, and writing skills.
• Fluency in English with excellent verbal and written communication skills.
• Strong analytical abilities with experience in monitoring and interpreting sales data.