Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Technical support to end users on various technical issues and problems related to Digital applications in production.

IT Support Analyst will provide Level 3 Technical support to end users on various technical issues and problems related to Digital applications. The candidate is responsible for responding to, documenting and resolving service tickets within defined SLA. The candidate must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.

The Support Analyst will also perform root cause analysis, develop checklists for typical issues and recommend procedures and controls for problem prevention.

Primary Responsibilities:

Identifying, troubleshooting and providing solution for production incidents of moderate to high complexity. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.

Interface/co-ordinate with L1, L3 and other technical and non-technical support groups, provide assistance and guidance as required.

Analyze and document user/application requirements.

Root cause analysis of problems/issues reported by clients/members.

Capable to communicate across multiple teams on day-to-day support operations.

What skills/attributes are a must have:

• 5+ years experience in Sql, Java/J2EE, Webservices, Springboot, Microservices, Azure/AWS5+ year experience in Service Now,SOAP UI, Splunk/SplunkO, SQL Developer, Rally (preferable)Strong background in analyzing document requirements related to project/applicationTroubleshooting skills to work on member issues and finding their root cause
• Excellent communication skills to collaborate with Technical/Business teams
• Should be a good team player
• Eagerness to work-upon/learn new applications and tools
• Capability to understand/learn without much external help

Nice to Have:

Functional knowledge of Member Portal/Mobile applications

Pharmacy Benefit Management knowledge

Healthcare Domain

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So, when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care must go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

#LetsGrow

Please refer to job description.