Japanese Customer Service Specialist

MEXC

＄2-3K[Monthly]
Remote1-3 Yrs ExpBachelorFull-time
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Remote Details

Open Country：Japan | Malaysia | Singapore

Language Requirements：English | Chinese | Japanese

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

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Description

  1. Responsible for receiving inquiries from users via online customer service tools and addressing users' concerns;
  2. Provide timely feedback on issues occurring in the process, collecting and organizing problems;
  3. Possess strong business acumen, able to understand essential business concepts after training. Financial knowledge and experience are preferred;
  4. Identify obstacles in user experience, uncover user needs, and facilitate problem-solving and process optimization;
  5. Able to adapt to shift work, including long night shifts.


Customer serviceEnglishMandarincall centerproblem-solvingJapanesefinancial knowledge
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Sara Guo

HR ManagerMEXC

Active within seven days

Posted on 05 July 2024

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