About EmpowerU, Inc.:

EmpowerU, Inc. Is not just a company; it's a movement. Born from the core of a global powerhouse in October 2019, we've soared on the wings of our team's resilience and excellence. Our work-life blending culture, unwavering teamwork, and commitment to results are what make us unique. At EmpowerU, you're not just an employee; you're an integral part of a community that thrives on the 4Cs: Care, Communication, Camaraderie, and Commitment. Join us and be a part of a company that not only cares for its clients but also its team members, fostering a nurturing environment that encourages growth and satisfaction.

Core Values:

EmpowerU, Inc. is anchored in four fundamental values, known as the 4Cs: Care, Communication, Camaraderie, and Commitment. These principles guide our interactions with clients and among team members, ensuring a cohesive and supportive work environment.

Role Overview:

As a social media executive, you will create and implement successful social media strategies. This includes creating engaging content, managing community interactions, expanding the audience, analyzing performance metrics, staying up to date on platform trends, overseeing campaigns, managing social media advertising, maintaining brand reputation, and constantly learning and adapting to industry changes.

• Maintain profiles on various social media platforms, ensuring they are complete and up-to-date.
• Keep up with platform changes, updates, and new features to optimize strategies.
• Monitor competitors' social media activity to gather insights and identify trends.
• Analyze their content, engagement, and strategies to gain a competitive edge.
• Monitor comments, posts, and interactions on social media platforms to identify inappropriate, offensive, or spammy content.
• Review user-generated content to ensure it adheres to community guidelines, trends, and brand standards.
• Respond to user inquiries, comments, and messages in a timely and respectful manner.
• Address user concerns, complaints, and feedback professionally and empathetically.
• Escalate complex or serious issues to the appropriate team members for resolution.
• Maintain detailed records of flagged content, actions taken, and communication with users.
• Collaborate with the social media team to provide insights and feedback based on community interactions.
• Suggest improvements to community engagement strategies and moderation processes.
• Stay up-to-date with social media trends, platform changes, and evolving user behaviors.
• Collaborate with other teams, such as marketing, sales, and customer support, to align social media efforts with broader company goals.
• Ability to work independently and as part of a team, often in a fast-paced environment.
• Compliance with data protection regulations and company policies.
• Other adhoc tasks as advised by management

• Bachelor's degree in Marketing, Communications, or related field.
• 2 years of proven experience as a Social Media Executive or similar role.
• In-depth knowledge of various social media platforms and their features.
• Excellent written and verbal communication skills.
• Proficiency in social media management tool