IT Technical Support

Kwanii

$266-354[Monthly]
On-site - Makati1-3 Yrs ExpBachelorFull-time
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Job Description

Benefits

  • Allowances

    Meal Allowance, Transportation Allowance

  • Government Mandated Benefits

    13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

  • Insurance Health & Wellness

    Life Insurance, HMO

  • Professional Development

    Professional Development

  • Time Off & Leave

    Maternity & Paternity Leave, Sick Leave, Solo Parent Leave, Special Leave for Women

  • Work-Life Balance

    Dependent Care

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Description

The IT Technical Support role encompasses overseeing and maintaining the client’s technology systems to ensure smooth operations. This includes troubleshooting and resolving tech-related issues while providing crucial support to digital operations, contributing to the client’s continued technological success in the industry.  


Responsibilities:  

  • Managing and maintaining the client’s technology systems. 
  • iPhone and iPad (IOS) configuration and troubleshooting. 
  • Preventive maintenance of networking equipment such as Cisco and Meraki.  
  • Providing support for onsite and remote operations. 
  • Ensuring data security and privacy. 
  • Collaborating with the team to optimize tech solutions. 
  • Developing efficient helpdesk processes. 
  • Serving as an escalation point for complex technical issues. 
  • Staying updated on emerging technologies and industry trends. 
  • Maintaining a comprehensive understanding of the clients' IT infrastructure. 
  • Monitoring and analyzing helpdesk metrics and generating reports. 
  • Preventive maintenance of computer hardware and software. 
  • Documentation and implementation of technology projects. 


Requirements

  • Must be based in Metro Manila.
  • Excellent written and spoken English communication skills.  
  • With 1 year of IT work experience in a business environment – fresh graduates are welcome to apply
  • Experience in IT-related disciplines, such as, but not limited to:
  • LAN and WAN set-up and troubleshooting
  • IOS and Windows configuration and troubleshooting
  • Network printer set-up and troubleshooting
  • Microsoft technologies: MS Office 365, Windows Server 2012 or later and Windows 8 or later.
  • Experience in remote access and support via AnyDesk.
  • Knowledgeable of data privacy practices and laws as they relate to technology issues 
  • With valid driver's license and own motorcycle for occasional field support, if needed


Nice to haves:  

  • Bachelor’s degree in BS IT, BS Comp Sci, BS Computer Engineering or equivalent.
  • Familiar with network engineering equipment such as Cisco or Meraki.
  • Has Cisco certification.
  • Knowledgeable with Zoom and HubSpot configuration and administration.
  • Experience in virtualization technologies to apply to hardware, software, memory, data and network.


Perks and Benefits

  • 13th Month pay  
  • Paid time off (PTO) for Sick Leave, Vacation Leave, Emergency Leave
  • Maternity or Paternity leave  
  • HMO upon regularization  
  • Life insurance upon regularization  
  • MediCash for personal and dependents use  
  • Rice, clothing, laundry, and meal allowance 
  • Achievement Allowances  
  • Birthday Treats  
  • Company Events and Treats  
  • Online trainings/Webinars  
  • Career advancement and promotion opportunities 


Job Type

  • Work on-site
  • Full-time  
  • Entry-Level  


Schedule

  • Shifting schedule (may include weekends and holidays)


Salary: 

  • Starts at PHP 18,000 to 25,000
Network SecurityCiscoTroubleshootingConfiguring
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Raycel Oviedo

RecruiterKwanii

Active today

Working Location

Current latitude and longitude 14.554420626435721, 121.02396290766715

Posted on 08 July 2025

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