IT Support Specialist – Key Responsibilities

Service Delivery & User Support

• Provide timely resolution of hardware, software, and network issues for end-users.
• Coordinate with internal and external teams to address technical incidents.
• Offer on-site and remote IT assistance across multiple office locations.
• Maintain and update IT documentation, including asset inventories and user access records.​

Infrastructure & Network Support

• Assist in the setup, configuration, and maintenance of IT hardware and network devices.
• Support network-related tasks, including cabling and router/switch configuration.
• Ensure the availability and functionality of internal systems and applications.
• Participate in periodic upgrades, patching, and preventive maintenance activities.​

Systems Security & Compliance

• Monitor security infrastructure and enforce IT security policies and procedures.
• Assist in conducting internal information security training and awareness campaigns.
• Contribute to ensuring compliance with regulatory and corporate IT standards.​

Project Implementation & IT Initiatives

• Collaborate with cross-functional teams to deliver IT projects and initiatives.
• Support system rollouts, migrations, and deployment of new IT tools or platforms.
• Assist in testing, documentation, and user training as part of project activities.
• Provide feedback and suggestions for continuous improvement in IT service delivery.

Preferred Skills:

• Certifications: CompTIA A+, Microsoft Certified IT Professional, or similar credentials.​
• Advanced Troubleshooting: Ability to resolve complex hardware and software issues efficiently.​
• System Administration: Experience with Google Workspace, Office 365, and Active Directory.​
• Network Management: Skills in configuring and maintaining network devices and services.​
• Security Practices: Knowledge of data protection, encryption, and secure access protocols.​
• Automation Skills: Familiarity with scripting languages like PowerShell or Bash for task automation.​
• Communication: Strong verbal and written skills to explain technical issues to non-technical users.​
• Customer Service: Patience and empathy to provide excellent support and build user trust.​
• Adaptability: Willingness to learn and adapt to new technologies and tools.

Qualifications:

• Educational Background: Bachelor’s degree in Information Technology, Computer Science, Electronics and Communications Engineering, or a related field.​
• Experience: 3–5 years of hands-on technical support experience.​
• Technical Knowledge: Proficiency in computer hardware, operating systems (Windows/Linux), and office productivity software.​
• Networking Basics: Familiarity with LAN/WAN concepts, routers, switches, and IP addressing.​
• Troubleshooting Skills: Experience in diagnosing and resolving issues with desktops, printers, and mobile devices.​
• Cybersecurity Awareness: Exposure to system monitoring tools, firewalls, and basic cybersecurity practices is advantageous.​