Career Professionals, Inc. Digital Functional Coordinator

Career Professionals, Inc.

＄881-1.1K[Monthly]

Hybrid - Quezon City3-5 Yrs ExpBachelorFull-time

Responsible for ensuring all in-house registration requirements are gathered from the Business Units and briefed into the Functional Support Analysts
Act as key liaison / account manager between the BU and the Functional and Technical teams. Be first point of contact for all issues and ensure communication flows to the BU key contacts in a timely manner
Validate issues raised by BUs and escalate where required
Manage the daily workload of the Functional Support team
Understand the complex RX product architecture and the end-to-end processes, and the impact of these have on Mercury registration. Be able to identify if an issue is likely to be configuration or technical
Suggest and implement best practice and ways of working in collaboration with the Mercury product and Product Success teams
Build strong relationships with the Functional Support Analyst and technical teams

Must be a Bachelor's/College Degree holder, any field
3+ years of working experience in a related field
Experience working with digital product teams
Experience working with a multi-cultural organization across time zone and country boundaries
Excellent verbal and written communications skills in business English
Experience working with the software development lifecycle
CMS exposure (e.g. Adobe Experience Manager) a plus but not required
Effective communication of complex technical information

eCommerce SystemsStakeholder ManagementProject ManagementMicrosoft Office