1. Assisting in Problem Resolution

• Handling customer complaints professionally and promptly.
• Providing solutions to technical or non-technical issues.
• Escalating to the relevant teams if necessary (e.g., to technical, logistics, or finance departments).

2. Delivering a Good Customer Experience

• Being friendly, patient, and helpful.
• Building good relationships with customers.
• Maintaining the company's reputation through satisfactory service.

3. Managing and Recording Customer Interactions

• Documenting issues, solutions, and follow-ups performed.

4. Providing Internal Feedback

• Communicating customer insights to the product, marketing, or management teams.
• Helping the company understand customer needs and wants.

5. Complying with SOPs and Service Ethics

• Adhering to the company's operational standards in providing services.
• Maintaining the confidentiality of customer data and information.