1. Customer Interaction & Support

• Respond to customer inquiries via phone, email, chat, or social media.
• Provide information about products, services, policies, and promotions.
• Handle complaints and escalate complex issues when necessary.

2. Order & Account Management

• Assist customers with order placement, tracking, cancellations, and returns.
• Update customer accounts and ensure information accuracy.

3. Problem Resolution

• Troubleshoot and resolve customer issues efficiently.
• Work closely with other teams (technical, logistics, billing) to resolve cases.

4. Reporting & Documentation

• Maintain records of customer interactions, issues, and resolutions in CRM tools.
• Provide insights on recurring issues to improve service processes.

• High school diploma or equivalent (Bachelor’s degree is a plus).
• Previous experience in customer service, retail, or call centers preferred.
• Strong verbal and written communication skills.
• Familiarity with CRM software (Salesforce, Zendesk, Freshdesk).