Customer Care Representative
MD-TORCH Solutions
Job Description
Benefits
Allowances
Telecommunication Allowance, Meal Allowance, Transportation Allowance
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Philhealth, SSS/GSIS
Insurance Health & Wellness
HMO
Professional Development
Apprenticeship Program
Description
- Provide exceptional customer service via phone, email, and chat.
- Resolve customer inquiries and complaints efficiently.
- Maintain accurate records of customer interactions.
- Collaborate with team members to enhance customer satisfaction.
- Identify trends and recommend process improvements.
- Assist in training new team members as needed.
Requirements
- Educational Qualifications: High/Senior High School diploma or equivalent.
- Experience Level: No prior experience required; fresh graduates are encouraged to apply.
- Skills and Competencies: Strong communication, problem-solving, and interpersonal skills.
- Responsibilities and Duties: Assist customers with inquiries, resolve issues, and provide product information.
- Working Conditions: Fast-paced environment; may require shifts and weekend work.
- Qualities and Traits: Patience, empathy, and a positive attitude towards customer service.
Anna Fuentes
Marketing AssociateMD-TORCH Solutions
More than ten replies today
Working Location
Manila. Manila, Metro Manila, Philippines
Posted on 21 February 2025
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