Job Responsibilities:

• Respond to customer inquiries in a timely manner via phone, email, or chat channels.
• Provide clear and accurate information regarding our products, services, and company policies.
• Address and resolve customer concerns and complaints in a courteous and efficient manner.
• Process customer orders, returns, and exchanges while ensuring accuracy.
• Accurately document customer interactions and transactions within our system.
• Collaborate with other teams to enhance customer satisfaction and resolve issues quickly.
• Stay up-to-date with product knowledge to offer the best assistance to customers.
• Take on additional customer service tasks as needed to support the team.

Job Requirements:

• High School Diploma or equivalent.
• At least 6 months to 1 year of experience in customer service, ideally within the financial services industry.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities and keen attention to detail.
• Ability to multitask and manage priorities in a dynamic work environment.
• Positive, approachable, and customer-centric attitude.
• Willingness to work onsite with flexibility in scheduling.