Call Center Representative/ Mandarin-Chinese Speaking agent

HafStaff Laguna

₱40-65K[Monthly]
Remote1-3 Yrs ExpHigh/Senior High SchoolFull-time
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Remote Details

Open Country：Philippines

Language Requirements：English | Chinese

This remote job is open to candidates in specific countries. Please confirm if you want to continue despite potential location restrictions

Job Description

English LanguageCustomer ServiceStrong Work EthicMandarin SpeakingInterpersonal SkillsCall CentrePeople Skills

Description

  • Handle inbound and outbound calls professionally.
  • Provide accurate information about products and services.
  • Resolve customer inquiries and complaints effectively.
  • Document call details and update customer records.
  • Meet performance metrics and targets.
  • Work collaboratively with team members for better service.
  • Maintain a positive and empathetic demeanor.

Requirements

  • Educational Qualifications: High school diploma or equivalent; further education is an advantage.
  • Experience Level: 1-3 years of customer service or call center experience preferred.
  • Skills and Competencies: Excellent communication, problem-solving, and multitasking skills; proficiency in using call center software. Fluent in English and Mandarin-Chinese.
  • Responsibilities and Duties: Answer customer inquiries, resolve issues, and provide product information.
  • Working Conditions: Fast-paced environment; may require working evenings or weekends.
  • Qualities and Traits: Patience, empathy, adaptability, and a strong commitment to customer satisfaction.
Preview

Aira Solis

Operations ManagerHafStaff Laguna

Active within three days

Benefits

  • Employee Recognition and Rewards

    Home Office Budget, Performance Bonus

  • Professional Development

    Career Development

  • Time Off & Leave

    Paid Holidays

Posted on 05 February 2025

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