A call center agent is responsible for handling inbound or outbound customer calls, providing assistance, resolving issues, and ensuring a high level of customer satisfaction. Their duties typically include:

• Customer Support: Responding to customer inquiries, complaints, or issues related to products or services, offering solutions and guidance.

Education:

• A high school diploma or equivalent is usually required. Some positions may prefer or require an associate's degree or higher education.

Communication Skills:

• Strong verbal communication skills, including the ability to speak clearly and professionally.
• Active listening skills to understand customer needs and concerns.

Customer Service Orientation:

• Ability to handle customer inquiries, complaints, or issues with a positive attitude and empathy.
• Conflict resolution skills to address and de-escalate challenging situations.

Basic Computer Skills:

• Proficiency in using computer systems and call center software to access customer information, log issues, and track resolutions.

Problem-Solving Ability:

• Capacity to analyze situations, think critically, and provide timely solutions to customer concerns.