CONCENTRIX DAMOSA Call Center Agent

Call Center Agent

CONCENTRIX DAMOSA

＄179-269[Monthly]

On-site - Davao del SurNo Exp RequiredHigh/Senior High SchoolFull-time

Benefits

Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS/GSIS

Description

A Call Center Agent is responsible for handling customer inquiries, providing support, and resolving issues over the phone or through other communication channels. Their role is crucial in maintaining customer satisfaction and ensuring smooth communication between a company and its clients.

Handle Inquiries: Answer inbound calls or respond to outbound calls, emails, chats, or social media messages to assist customers with their inquiries, concerns, or issues.

Customer Support: Provide information about products or services, troubleshoot problems, and offer solutions to resolve customer issues in a timely and professional manner.

Process Orders: Assist with placing orders, processing returns or exchanges, or providing technical support for products and services.

Requirements

Education: A high school diploma or equivalent; a college degree may be required for some positions, particularly in technical or specialized fields.

Experience: Prior experience in customer service or call center roles is often preferred but not always required.

Communication Skills: Excellent verbal communication skills to clearly explain information, listen to customer concerns, and provide solutions.

Problem-Solving Skills: Strong ability to resolve customer issues and find effective solutions in a calm and efficient manner.

Patience and Empathy: Ability to remain patient and empathetic, especially when dealing with frustrated or upset customers.

Customer ServiceProblem SolvingAccount ManagementStrong Work EthicTikTokAdobe SuiteDigital MarketingTechnical SkillsSales Pitching and ClosureOrganizational Skills