• Creates learning experiences that equip new and long-term associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
• Modifies and presents training programs for representatives/agents.
• Tracks and analyzes training programs by examining agent performance.
• Recommends changes to training programs.
• Conducts training programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.
• Participates in identifying program needs, obtaining technical data and scheduling programs.
• Maintains training records. 

Please refer to job description.