Accounts Receivable Supervisor

We are looking for a self-driven and competent AR Supervisor to join our team! This position requires strong organizational skills, with the ability to prioritize, meet deadlines/operational goals and lead and motivate the team. The candidate will be detail-oriented and accurate, display strong verbal and written communication skills, and work well in a fast-paced environment. Must have a proven track record of success as an AR Supervisor with strategies and insight on how to keep a team motivated and results driven. As a member of the team, you will report to the Accounts Receivable Manager.

The candidate must come with at least 5 years of experience in a business to business collections environment, working graveyard shift will be required. Candidate will receive plenty of training to meet the required responsibilities. The candidate will need to work from 8:00PM to 5:00 AM, Tuesday through Saturday and follow the U. S. holiday schedule while still receiving compensation for Philippine holidays.

Job duties include, but are not limited to:

- Oversee and manage the accounts receivable team of 5-7 to ensure efficient and successful operations.

- Monitor and analyze accounts receivable data to identify trends and issues.

- Develop and implement strategies to improve collection processes.

- Ensure timely and accurate invoicing and payment processing.

- Coordinate with other departments to resolve billing discrepancies.

- Apply wires and other banking transaction as necessary

- Maintain compliance with company policies and relevant regulations.

Quarterly individual bonus calculations

Regularization paperwork

Coordinating staff schedules to ensure proper coverages (multi US time zones)

Training and onboarding of new employees

Coordinating team building events for the team

Maintain process documentation for all positions on the PH team.

- Conduct weekly team meetings to discuss performance and goals.

Constant communication with the AR Manager (and other members of the higher leadership team) to ensure team success and any issues within the team are resolved quickly.

• Contact customers and discuss their overdue payments.
• Handling inbound calls.
• Monitor unpaid accounts daily.
• Audit Reporting for Flooring transactions
• Investigate historical data for debts and bills to determine payment patterns.
• Take actions to encourage timely payments, up to and including outside collections.
• Process payments and refunds (via credit cards, ACH, paper checks, flooring)
• Resolve billing issues and customer inquiries.
• Resolve customer credit issues (NSF checks, changed ACH information)
• Contact clients via email and voice call to discuss their overdue payments and build relationships.
• Update account status records in accounting and customer management system
• Prepare and present reports on collection activities and progress.
• Other duties as assigned for department success

Candidates must meet the following requirements:

• Proven experience as an AR Supervisor or similar role.
• Strong English-speaking skills.
• Excellent knowledge of billing procedures.
• Knowledge of various collection techniques.
• Working knowledge of Google applications and Net Suite is a plus.
• Comfortable working with targets and meeting deadlines.
• Problem-solving and critical-thinking skills.
• College graduate.
• Accounting Experience is a plus.

Please refer to job description.